Call 101 or, in an emergency, 999.
Under the Code of Practice for Victims of Crime, your PCC is a ‘service provider’, responsible for commissioning practical and emotional support services for victims of crime in Norfolk.
If you, or someone you know has been affected by crime, help is available from your local Victim Support victim care team. Victim Support has been commissioned by your PCC to run a free and confidential support service which is open to everyone. You can contact Victim Support whether or not you want to report the crime to police – help is available whatever decision you make.
Report a crime
Contact Victim Support
Call 0300 303 0165
Lines are open Monday to Friday 10.30am-6.30pm, and Saturday 10am-4pm.
Outside these hours call 0808 1689 111
Alternatively, you can send an email to firstname.lastname@example.org
For more information on how Victim Support can help you, visit the website.
Victim Support also has a website called ‘You & Co’ set up to support young people who have been affected by crime.
Looking for specialist support?
Your PCC and Victim Support work with a number of organisations across the county who provide specialist support to people affected by crime. Those organisations include, but are not limited to:
is a specialist domestic abuse charity supporting adults, children and young people across Norfolk and Suffolk. Helpline number: 0845 241 2171
Sue Lambert Trust
provides support for survivors of sexual abuse, including one-to-one counselling, practical support and a telephone helpline. Norwich office: 01603 622406. Gt Yarmouth office: 01493 806259. Helpline number: 0808 808 4121 (Tuesday 6pm until 8pm and Friday 12pm until 2pm)
The Harbour Centre
is Norfolk’s Sexual Assault Referral Centre for people who are the victims of rape or serious sexual assault. Helpline number: 01603 276381 (24 hours)
is led by people who face disabling barriers, providing support and information to help empower them to live independent lives. The Equal Lives website signposts to organisations who can help if you’re in crisis. Telephone: 01508 49121
is the UK’s national reporting centre for fraud and internet crime. You should report to Action Fraud if you have been scammed, defrauded or experienced cyber crime. Action Fraud works with Victim Support to help victims cope and recover from what they’ve experienced. They also offer advice on protecting yourself against fraud and cyber crime, including regular alerts on verified scams in your area.
Norfolk and Suffolk Restorative Justice Service
Victim Support has been commissioned by the PCC to provide a restorative justice service for Norfolk. Restorative justice gives victims the opportunity, in appropriate cases, to meet with the offender in a safe environment to ask questions and explain the impact the crime has had on them. If you think you could benefit from restorative justice, find out more on our Repairing Harm page.
Victim and witness information
Victim Information Service
There is a national Victim Information Service website set up by the Ministry of Justice which provides information on local victim support services based on your postcode. The website also brings together information on what will happen after reporting a crime, the people you might meet, the help you should get and how to complain if something goes wrong. Telephone information line: 0808 168 9293 (24 hours from 1 April 2015)
Witness Support Service
Citizens Advice provide a free, confidential support service for witnesses in over 300 criminal courts across England and Wales. Their trained volunteers offer emotional support and practical help to witnesses before, during and after the trial. The Citizens Advice website also provides information on going to court as a witness. If you have any questions, please email the Witness Service Team – email@example.com