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Accessibility statement for the Office of the Police and Crime Commissioner for Norfolk website

The accessibility statement applies to norfolk-pcc.gov.uk.

This website is run by the Office of the Police and Crime Commissioner for Norfolk. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Older news stories, videos, PDF and word documents, may not be fully accessible to screen readers.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • call 01953 424455
  • email opccn@norfolk.police.uk
  • write to Office of the Police and Crime Commissioner for Norfolk, Jubilee House, Falconers Chase, Wymondham, Norfolk, NR18 0WW.

In line with our service standards, we aim to acknowledge receipt of all letters and emails within two working days from receipt. We’ll consider your request and get back to you as quickly as possible, and within 28 days from the day after receipt.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Office of the Police and Crime Commissioner for Norfolk of is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to ‘the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

WCAG 1.1.1 Non-text Content

  • Some Word documents and PDFs contain images and figures without alt text, or not marked as decorative and images have unsuitable alt text.
  • Some website images have generic alt text that is not descriptive.

WCAG 1.2.3 Audio Description or Media Alternative (Pre-recorded) Video

  • Videos do not have alternatives or transcriptions.

WCAG 1.3.1 Info and Relationships

  • Some PDFs are not tagged so are not accessible to screen readers.

WCAG 1.3.2 Meaningful Sequence - Present content in a meaningful order

  • Some Word docs have non-inline graphics. Screen readers may not read non-inline objects or may read them in the wrong order.

WCAG 2.4.1 Bypass Blocks

  • Some iframes do not have titles.

WCAG 2.4.2 Helpful and clear page titles

  • Two web pages share the same name.
  • Some Word and PDF documents have blank titles.

WCAG 2.4.4 Link Purpose (in context)

  • There are instances of non-descriptive anchor text such as "here"
  • Some links have no descriptive name
  • Multiple links on the same page with the same anchor text point to different URLs

WCAG 3.1.1 Language of Page

  • Some PDFs do not have a language assigned.

Content that is not within the scope of the accessibility regulations

PDFs and other documents

Interactive maps

  • The Engagement Map page includes an interactive map that is provided by a third-party (Google).

 

What are we doing to improve accessibility?

All technical issues identified through recent audits are being addressed as soon as possible.

We are continuing to conduct a website content review, which we hoped would be completed by August 2023. However, due to the complexity and the timescales of the work involved, we have not been able to complete the review at this stage. The scope of the review will continue to include the requirement to publish information, the status and accessibility of news stories, video, PDFs and Word documents and fixing them if required.

By February 2024 we hope as many historical documents will have been made accessible as possible.

We continue to be committed to ensuring any new video, PDFs or Word documents we publish meet accessibility standards and have put in place plans to meet this commitment.

When we identify or are notified that a document does not meet accessibility guidelines, we will offer an accessible version as quickly as we can. 

 

Preparation of this accessibility statement

This statement was prepared on 3 July 2020. It was last reviewed and updated on 17 November 2025.

This website was last tested on 20 October 2025 against the WCAG 2.2 AA standard by the Cabinet Office.

These pages / files were tested:

  • Home
  • Contact Us
  • Your PCC
  • News
  • PCC Accountability Meeting (October 2025) PDF
  • Accessibility statement

A mixture of simple manual checks and automated tests were used to find only the most common barriers to users with accessibility needs.

Manual checks included using each page without a mouse, viewing the page at different zoom settings, and simulating viewing the page on a small screen.

The automated tests were completed using the latest version of Axe.

Tests were completed using different settings in the Google Chrome browser on Mac OSX with a 13 inch screen.

Feedback and contact

To provide feedback or to contact us, please email the Office of the Police and Crime Commissioner using the following address: opccn@norfolk.police.uk