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Police Data

A key role of your Police and Crime Commissioner (PCC) is to hold the Chief Constable to account for their delivery of policing in Norfolk.

There are a number of ways PCC Giles Orpen-Smellie achieves this, one way is through his quarterly PCC Accountability Meetings (PAM) where he publicly questions and challenges the Chief Constable and senior officers to ensure progress is made against the objectives set out in his Police, Crime and Community Safety Plan.

As representative of residents in Norfolk, another way, is by regularly monitoring police performance across a number of areas.

Below you will find more information relating to the different performance mechanisms used to monitor progress by Norfolk Police.

999 Call Performance Data

From November 2021, Police.uk have been publishing 999 call performance data for all police forces across the United Kingdom on a monthly basis. The data is primarily divided into the following categories: 

  • Percentage of calls answered in under 10 seconds
  • Percentage of calls answered in 10 to under 60 seconds
  • Percentage of calls answered at 60 seconds or longer

The percentages are assessed against the Government's 'Beating Crime Plan' which suggests that Forces should be aiming to answer 90% of 999 calls within 10 seconds. 

Furthermore, data is also provided for the following indicators: total calls per month, average answer time in seconds (per month), median answer time (in seconds) and number of calls answered in under 10 seconds, between 10 to under 60 seconds and over 60 seconds.

The latest data release can be found here:

Read latest 999 performance data

Norfolk Constabulary 999 Call Performance Data (2024)

Month Total Calls Mean Answer Time (seconds) % 999 calls answered in under 10 seconds % 999 calls answered in 10 to under 60 seconds % 999 calls answered in 60 seconds and over National ranking for % of 999 calls answered in under 10 seconds Most Similar Group ranking for % of 999 calls answered in under 10 seconds Regional 7 Force ranking for % of 999 calls answered in under 10 seconds
January 2024  9,651 6.66  90.0% 9.6% 0.5% 15th 3rd 3rd
February 2024 9,082 7.27 88.1% 11.2% 0.7% 20th 3rd 5th 

For Information: Police Forces in England, Wales and Northern Ireland aim to answer 90% of 999 calls within ten seconds.

His Majesty's Inspectorate of Constabulary and Fire & Rescue Services' Most Similar Group - Devon & Cornwall, Lincolnshire, Norfolk, North Wales, North Yorkshire, Suffolk, West Mercia and Wiltshire.

Regional 7 Force - Bedfordshire, Cambridgeshire, Essex, Hertfordshire, Kent, Norfolk and Suffolk.

Norfolk Constabulary 999 Call Performance Data (2023)

Month Total Calls Mean Answer Time (seconds) % 999 calls answered in under 10 seconds % 999 calls answered in 10 to under 60 seconds % 999 calls answered in 60 seconds and over National ranking for % of 999 calls answered in under 10 seconds Most Similar Group ranking for % of 999 calls answered in under 10 seconds Regional 7 Force ranking for % of 999 calls answered in under 10 seconds
January 2023  9,933 7.45  85.3% 14.1% 0.6% 14th 2nd 2nd
February 2023  9,060 7.29  86.6% 12.8% 0.6% 7th 2nd 1st
March 2023  10,356 7.57  86.1% 13.2% 0.7% 4th 1st 1st
April 2023 11,057 7.39 86.5% 12.8% 0.6% 6th 2nd 1st
May 2023 11,999 6.86 87.3% 12.4% 0.3% 2nd 1st 1st
June 2023 12,363 7.73 84.4% 15.0% 0.6% 4th 1st 1st
July 2023 12,629 7.18 87.0% 12.6% 0.4% 3rd 2nd 1st
August 2023 12,398 6.89 87.9% 11.8% 0.3% 2nd 2nd 1st
September 2023 11,628 7.57 87.1% 12.2% 0.7% 4th 2nd 1st
October 2023 10,939 7.36 86.9% 12.6% 0.5% 8th 3rd 2nd
November 2023 9,947 6.85 89.2% 10.4% 0.4% 12th 3rd 2nd
December 2023 10,353 6.47 90.7% 9.0% 0.4% 10th 3rd 2nd

 

Norfolk Constabulary 999 Call Performance Data (2022)

Month Total Calls Mean Answer Time (seconds) % 999 calls answered in under 10 seconds % 999 calls answered in 10 to under 60 seconds % 999 calls answered in 60 seconds and over National ranking for % of 999 calls answered in under 10 seconds Most Similar Group ranking for % of 999 calls answered in under 10 seconds Regional 7 Force ranking for % of 999 calls answered in under 10 seconds
January 2022  2,958 7.6   85.6% 13.7% 0.7% 8th 2nd 1st
February 2022  8,114 7.5   85.5% 13.7% 0.7% 6th 2nd 1st
March 2022  8,743 8.7   81.2% 17.5% 1.3% 13th 3rd 2nd
April 2022 9,185 7.7  84.0% 15.5% 0.5% 9th 2nd 1st
May 2022 9,535 8.6  82.0% 17.0% 1.0% 11th 3rd 1st
June 2022 10,103 10  77.5% 21.0% 1.6% 17th 3rd 3rd
July 2022 11,677 10.9  75.1% 22.7% 2.3% 16th 3rd 3rd
August 2022 11,518 11.2  74.7% 22.8% 2.5% 22nd 3rd 4th
September 2022 9,984 11.2  76.0% 21.2% 2.8% 23rd 4th 5th
October 2022 10,692 11.2  75.6% 21.6% 2.6% 24th 3rd 4th
November 2022 9,916 12  73.4% 23.7% 3.0% 28th 5th 5th
December 2022 9,661 8.8  81.4% 17.3% 1.3% 18th 2nd 2nd

 

Norfolk Constabulary 999 Call Performance Data (2021)

Month Total Calls Mean Answer Time (seconds) % 999 calls answered in under 10 seconds % 999 calls answered in 10 to under 60 seconds % 999 calls answered in 60 seconds and over National ranking for % of 999 calls answered in under 10 seconds Most Similar Group ranking for % of 999 calls answered in under 10 seconds Regional 7 Force ranking for % of 999 calls answered in under 10 seconds
November 2021  8,720 8.8  82.8% 15.9% 1.3% 8th 2nd 1st
December 2021  9,105 9.3   82.0% 16.3%  1.7%  11th 2nd 1st

Office for National Statistics

The Office of National Statistics (ONS) releases crime statistics data for all forces in England and Wales on a quarterly basis.

The latest statistics were published on the 25 January 2024 and covered the 12-month period to September 2023 - showing crime in Norfolk decreased during this period by 10% (69,140 offences to 62,540).

You can visit the ONS website to find out more about national crime trends: 

Read more about latest crime data from the ONS

View latest police force area data tables

ONS will next release crime statistics data for all forces in England and Wales on the 25 April 2024 which will cover the 12-month period to December 2023. 

National Crime and Policing Measures

As part of the national Beating Crime Plan, the Home Office has developed National Crime and Policing Measures (NCPM) under six priority areas which have accompanying metrics to help focus effort on key policing priorities, allow performance to be measured and help to demonstrate value for money in policing. 

The National Crime and Policing Measures are to reduce neighbourhood crime, reduce murder and other homicide, reduce serious violence, disrupt drugs supply and county lines, tackle cyber-crime, and improve satisfaction among victims (with a focus on victims of domestic abuse). The measures are to be kept under review and further crime types may be added in the future.

As part of the Specified Information Order every Police and Crime Commissioner is legally required to publish performance updates on these measures following the publication of quarterly crime statistics by the ONS.

Norfolk Constabulary’s latest National Crime and Policing Measures statistics and commentary for the 12 months up to September 2023 can be found below, previous statistics can be supplied upon request.

Norfolk Constabulary: Summary of National Crime and Policing Measures 

Priority area: Reduce Murder and Homicide

 Measure Most recent 12 months (to 30 September 2023) Previous 12 months (to 30 September 2022) Difference against previous 12 months 2019 Baseline (12 months up to 30 June 2019) Difference against 2019 Baseline
Homicide (all offences)  3 11 73% decrease
-8
7 57% decrease
-4
 Murder only 3 8 63% decrease
-5
5 40% decrease
-2

 

Supplementary Comment

The specialist Joint Norfolk and Suffolk Major Investigation Team are responsible for investigating all homicides. There has been an 73% decrease of offences over the most recent 12 months when compared to the previous 12 months. When compared against the 2019 baseline, there has been a 57% decrease. The offence of Murder only, shows a decrease of 63% over the most recent 12 months when compared to the previous 12 months, with a 40% decrease when compared against the 2019 baseline.

When looking at Homicide offences, the following was found;

  • None of the offences are linked.
  • There are no concerning trends of note that would indicate an emerging issue.
  • The offences are spread out across the county.
  • Of the four potential measures used by the Home Office to indicate whether force trends are of particular concern, Norfolk Constabulary has breached none of these areas for homicide offences.

Priority area: Reduce Serious Violence

 Measure Most recent 12 months (to 30 September 2023) Previous 12 months (to 30 September 2022) Difference against previous 12 months 2019 Baseline (12 months up to 30 June 2019) Difference against 2019 Baseline
All violence with injury  8,295 8,688 5% decrease
-393
7,091 17% increase
+1,204
Grievous Bodily Harm 612 641 5% decrease
-29
454 35% increase
+158
Actual Bodily Harm 5,306 5,957 11% decrease
-651
5,575 5% decrease
-269

 

Supplementary Comment

Norfolk has seen a 17% increase in all Violence With Injury compared with the 2019 baseline and a 5% decrease when compared to the previous 12 months. 34% of all violence with injury was domestic abuse related. Grievous Bodily Harm has seen an increase of 35% when compared to the 2019 baseline, and an 5% decrease when compared to the previous 12 months. A 5% decrease against the 2019 baseline for Actual Bodily Harm can be seen, and an 11% decrease in this offence when compared to the previous 12 months.

The Constabulary has developed its own strategy and actions to improve the local policing response to violence against women and girls (VAWG). The measures will assist the Constabulary to track key crime types within this work area to maintain an oversight as to how activity is affecting the reporting and investigation work being undertaken. The intention is that through building the confidence of women and girls around the police response, through pursuing those who would do them harm, and by providing safe spaces to live, visit and work, the Constabulary will bring about reductions in violence and increased feelings of safety.  Even though Norfolk is overall a safe county, not all public spaces feel safe for women and girls. As well as working with partners to address environmental issues the Constabulary is also continuing to put uniformed officers into those areas identified by the public that cause a concern. This approach extends to areas which are known to feel less safe at specific times, such as the night-time economy.

An Evening and Night-time Economy Strategic Delivery Group has been formed under the governance of the Serious Violence Duty partnership and County Community Safety Partnership. The group exists to coordinate a partnership, public health-based approach to achieving increased community safety for those visiting, working in, or travelling through the Norfolk evening and night-time economy. The group brings together stakeholders who are committed to working together, creating a network to coordinate an improved response to identified issues, including serious violence.

Priority area: Disrupt drugs supply and County Lines

 Measure Most recent 12 months (to 30 September 2023) Previous 12 months (to 30 September 2022) Difference against previous 12 months 2019 Baseline (12 months up to 30 June 2019) Difference against 2019 Baseline
Drug trafficking offences 442 453 2% decrease
-11
600 26% decrease
-158

 

Supplementary Comment

Drugs supply offences are normally identified and recorded as a result of proactive policing. The 12-month period ending September 2023 has seen a decrease of 2% (-11 offences), when compared to the previous 12 months. There has been a 26% (-158 offences) decrease when compared to the 2019 baseline.

There has been a significant decrease in the number of active County Lines in Norfolk since November 2019, currently around 66% lower. This contrasts with a national rise in County Lines activity nationally year-on-year over the same period. Since 2019, 88 lines have been closed and 152 people have been charged in connection with running County Lines in Norfolk. Sentencing for those convicted totals over 350 years in custody, with cash seizures exceeding £154,000, together with significant and regular recoveries of drug products destined for the streets in Norfolk from people, vehicles and addresses.

The Constabulary continues to proactively identify and target County Lines operating in Norfolk, with a clear focus ‘upstream’ from the local drugs supplier, or runner as they are often referred to, towards those coordinating supply into the county. This is reflected in the continued trend of a reduced number of ‘Possession with Intent to Supply (PWITS)’ arrests against the long-term average.

Norfolk Constabulary is committed to working closely with partner agencies to support the rehabilitation of drug users and to reduce drug use and associated demand for the product. Work to prevent the exploitation of children and vulnerable adults is pivotal and the County Lines team and Multi Agency Child Exploitation (MACE) team coordinate significant activity to reduce that threat.

Priority area: Reduce neighbourhood crime

 Measure Most recent 12 months (to 30 September 2023) Previous 12 months (to 30 September 2022) Difference against previous 12 months 2019 Baseline (12 months up to 30 June 2019) Difference against 2019 Baseline 
All neighbourhood crime 3,660 3,865 5% decrease
-205
6,139 40% decrease
-2,479
Residential burglary 1,215 1,317 8% decrease
-102
2,223 45% decrease
-1,008
Vehicle offences 1,714 1,770 3% decrease
-56
2,834 40% decrease
-1,120
Theft from the person 404 419 4% decrease
-15
577 30% decrease
-173
Robbery 327 359 9% decrease
-32
505

35% decrease
-178

 

Supplementary Comment

All neighbourhood crime has seen a decrease of 40% (-2479 offences) when compared against the 2019 baseline. When compared to the previous 12-month period, All neighbourhood crime has decreased by 5% (-205 offences). All other neighbourhood measures have also seen decreases when compared to 2019 baseline and against the previous 12-month period.

Beat Managers and the Community Policing Team continue to be protected assets, with ownership and accountability for dealing with local crime and anti-social behaviour issues. These officers work visibly in communities, patrolling local neighbourhoods, responding to community concerns, and providing reassurance. Training has been delivered to all new Student Officers, Beat Managers, Local Policing Neighbourhood Sergeants, and Operational Partnership Teams in the use of problem-solving techniques to address community issues and deliver crime reduction.

A new Neighbourhood Policing performance framework dashboard is under development, which will enable the Constabulary to better understand the service being delivered across the county and improve the consistency and prioritisation of neighbourhood policing.  This work is being overseen by the new Neighbourhood Policing Improvement Board, led by the Community Safety Superintendent.

Priority area: Improve satisfaction among victims - with a particular focus on victims of domestic abuse

 Measure Most recent 12 months (to 30 September 2023) Previous 12 months (to 30 September 2022) Difference against previous 12 months 2019 Baseline (12 months up to 30 June 2019) Difference against 2019 Baseline
Satisfaction amongst victims of domestic abuse 79% 76% 3 percentage point increase 79% No change

 

Supplementary Comment

When compared against the 2019 baseline, Norfolk has seen no change in victim satisfaction rates, there has however been an increase of 3pp when compared against the previous 12-month figure.

This correlates with the positive results seen from the most recent Norfolk Public Perception Survey, a telephone-based survey which provides a quarterly insight into the views of the public on key policing and personal safety matters. Data for the 12 months ending June 2023 showed pleasing public perceptions of policing in Norfolk across a range of measures, demonstrating strong public confidence in policing across the county. The recently published Crime Survey of England and Wales Public Perceptions Survey for the 12 months to March 2023 also saw Norfolk achieve very positive outcomes.

To support domestic abuse victims, the Constabulary has worked very closely with the Office of the Police and Crime Commissioner (OPCC) and other partners to ensure the successful launch of the Norfolk Integrated Domestic Abuse Service (NIDAS) in 2022. NIDAS brings together victim support services across the county under one umbrella, ensuring that the most appropriate service is provided to the victim and avoiding the risk of duplication.

Through Operation Investigate, training has been delivered to frontline officers and their supervisors with the objective of ensuring investigations are victim focused and evidence led, to improve outcomes and to improve victim satisfaction. Training has included a focus on the use of Civil Orders when seeking positive outcomes to obtain justice for victims. Countywide peer reviews and supervisory audits are regularly carried out to support continuous investigation improvement.

In October 2022, a Special Measures Advisor was recruited as part of a national pilot, helping to ensuring vulnerable victims are supported through the court process. The role was introduced to quality check Special Measures applications and to have direct contact with victims to explain what special measures are available to them so that they can give their best possible evidence at court. The results of the pilot have been very positive, and we are seeking to make this a permanent role.

Appendix:

Homicide

Consists of the following offence types: Murder, Manslaughter (including corporate) and Infanticide.

Violence with injury

Following the release of further clarification around the National Crime and Policing Measures (NCPM), the crime category of 'violence with injury' has been used as a measure of serious violence. This differs to the figures released in the previous Specified Information Order and all baselines have been adjusted to reflect that. Violence with injury consists of the following:

  • Assault with injury
  • Assault with Injury on a Constable
  • Assault with Injury On An Emergency Worker (Other Than A Constable)
  • Assault with intent to cause serious harm
  • Attempted Murder
  • Cause of Allow Death or Serious Physical Harm to Child or Vulnerable Person
  • Causing Death by careless or inconsiderate driving
  • Causing Death or Serious Injury by Dangerous Driving
  • Endangering Life
  • Intentional Destruction of a Viable Unborn Child
  • Racially or Religiously Aggravated Assault with Injury

A further focus on Actual Bodily Harm (ABH) and Grievous Bodily Harm (GBH) shows key trends in more detail.

Neighbourhood crime

Consists of the following offences: Residential Burglary (dwelling and non-dwelling), Vehicle Crime (theft of, interference with and theft from vehicle), Robbery, Theft from person.

Cyber crime

Non police data not yet available.

Drug trafficking

Crime consists of offences that relate to the supply of drugs as opposed to the possession of drugs.

Satisfaction

Calculated using responses that indicate the victim was either ‘Completely Satisfied’, ‘Very Satisfied’ or ‘Fairly Satisfied’.

Note on crime recording standards

The Home Office sets the comprehensive guidance rules around the reporting standards on crime for the police.

You can find out more about the standards of crime by visiting the Government website

The implementation of these standards in Norfolk Constabulary are audited periodically by His Majesty’s Inspectorate of Constabulary and Fire and Rescue Services (HMICFRS). 

Norfolk Constabulary has worked hard since its HMICFRS inspection in 2020 on crime recording to ensure issues reported to police are properly assessed and recorded.  This step change in working practices means that direct comparisons of crime data with those years prior to 2021 compares different standards of approach

 

Digital Crime and Performance Pack

The Digital Crime and Performance Pack (DCPP) is an interactive digital data tool that gives the public a better understanding of the crime picture in their local area. It was developed by the Home Office in collaboration with the National Police Chiefs' Council, His Majesty's Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS), College of Policing and the Association of Police and Crime Commissioners. It is intended to bring greater transparency and accountability to assist the public in understanding the performance of their local police force. The internal DCPP was first published in December 2021 which Police and Crime Commissioners and Police Forces in England and Wales could subscribe to. The OPCCN receives data on a frequent basis to assist the PCC with his scrutiny of Norfolk Constabulary compared to other police forces. A public version of the DCPP was published by HMICFRS in June 2023 and this will be expanded over time to include other National Crime and Policing Measures.

The public pack currently includes data on homicide, serious violence and neighbourhood crime volumes and outcomes. Users are able to filter by time periods, view maps and graphs for all crime types and, for neighbourhood crime, view at Community Safety Partnership level.

Updates will be provided following the publication of quarterly crime data by the Office of National Statistics.

Read latest performance data

Fraud Performance

Fraud is the most prevalent crime type in England and Wales accounting for over 40% of all crime according to the National Crime Agency (April 2022 - March 2023). The City of London Police are the national lead police force for fraud and investigate some of the country’s most complex cases of fraud, set the national strategy and coordinate the operational response. They have published a new National Policing Strategy for Fraud, Economic and Cyber Crime 2023-2028. This five year Strategy aims to improve the UK policing response to fraud, economic and cyber crime through the delivery of the following key cross-cutting strategic objectives: (1) improving outcomes for victims, (2) proactively pursuing offenders, and (3) protecting people and businesses from the threat of fraud, economic and cyber crime. These are supported by the following key cross-cutting enabling commitments: (1) innovating through collaboration, (2) supporting and retaining people, (3) implementing governance to improve performance, and (4) co-ordinating and improving the use of data and technology.

In addition to this, the National Fraud Intelligence Bureau (NFIB) have a public-facing 'Fraud and Cyber Crime Dashboard', which was created in response to the recommendations from His Majesty's Inspectorate of Constabulary and Fire & Rescue Services inspection report titled "Fraud: Time to Choose". This allows for greater transparency on fraud and cyber crime reporting in police forces across England and Wales. The dashboard provides force comparisons on the volume and type of reported fraud and cyber crimes, alongside any reported losses over a 13 month period. For data on Norfolk Constabulary, please select this from the 'Police Force' filter:

NFIB Fraud and Cyber Crime Dashboard

Report Fraud in Norfolk

Reporting Crime

In an emergency always dial 999.

Norfolk Police

You can report crime in Norfolk by calling the non-emergency number 101 or by using one of the online forms on the Norfolk Police 'Report It' web page.

Report a crime in Norfolk

StreetSafe tool

StreetSafe, an online tool which allows you to report areas where you feel unsafe in the county. 

The StreetSafe tool enables anyone to anonymously flag public places and mark on a map the areas where they feel unsafe while remaining anonymous, and while anyone can use it, women and girls are particularly being encouraged to use the online platform.

Please note: 'StreetSafe' is not for reporting crime or incidents.

You can flag any places you feel unsafe on the StreetSafe tool 

In an emergency always dial 999.