Police Data

Norfolk Constabulary 999 Call Performance Data (2025)

Month	Total Calls	Mean Answer Time (seconds)	% 999 calls answered in under 10 seconds	% 999 calls answered in 10 to under 60 seconds	% 999 calls answered in 60 seconds and over	National ranking for % of 999 calls answered in under 10 seconds	Most Similar Group ranking for % of 999 calls answered in under 10 seconds	Regional 7 Force ranking for % of 999 calls answered in under 10 seconds
January 2025	9,377	5.84	92.8%	7.0%	0.2%	22nd	4th	5th
February 2025	8,319	6.65	90.6%	9.0%	0.4%	27th	4th	5th
March 2025	10,646	6.70	90.6%	9.0%	0.4%	24th	5th	5th
April 2025	10,351	7.43	89.3%	9.9%	0.8%	36th	7th	6th
May 2025	11,380	7.15	89.4%	10.0%	0.5%	29th	6th	5th
June 2025	11,693	7.79	87.8%	11.3%	0.9%	32nd	5th	5th
July 2025	12,608	7.95	87.2%	11.9%	0.9%	27th	5th	5th
August 2025	12,627	8.29	86.1%	12.8%	1.1%	34th	7th	5th
September 2025	11,245	8.73	84.1%	14.6%	1.2%	40th	8th	6th
October 2025	10,680	8.32	86.5%	12.4%	1.1%	39th	7th	7th
November 2025	10,394	8.25	86.0%	12.8%	1.2%	42nd	7th	7th
December 2025	10,375	6.61	91.5%	7.1%	0.3%	31st	5th	4th

 

Norfolk Constabulary 999 Call Performance Data (2024)

Month	Total Calls	Mean Answer Time (seconds)	% 999 calls answered in under 10 seconds	% 999 calls answered in 10 to under 60 seconds	% 999 calls answered in 60 seconds and over	National ranking for % of 999 calls answered in under 10 seconds	Most Similar Group ranking for % of 999 calls answered in under 10 seconds	Regional 7 Force ranking for % of 999 calls answered in under 10 seconds
January 2024	9,651	6.66	90.0%	9.6%	0.5%	15th	3rd	3rd
February 2024	9,082	7.27	88.1%	11.2%	0.7%	20th	3rd	5th
March 2024	9,646	6.48	90.9%	8.8%	0.3%	11th	2nd	3rd
April 2024	9,598	6.93	90.4%	9.0%	0.6%	12th	3rd	4th
May 2024	11,017	6.62	90.4%	9.2%	0.3%	7th	2nd	2nd
June 2024	11,331	7.08	88.5%	11.0%	0.5%	16th	3rd	4th
July 2024	11,667	7.80	86.3%	12.9%	0.8%	20th	3rd	3rd
August 2024	12,509	7.45	87.5%	11.7%	0.8%	19th	3rd	4th
September 2024	10,771	7.42	86.9%	12.4%	0.6%	21st	4th	5th
October 2024	10,586	7.11	88.8%	10.6%	0.7%	18th	3rd	4th
November 2024	9,782	6.24	91.6%	8.0%	0.4%	16th	2nd	4th
December 2024	10,422	6.71	88.8%	10.9%	0.3%	29th	6th	5th

 

Norfolk Constabulary 999 Call Performance Data (2023)

Month	Total Calls	Mean Answer Time (seconds)	% 999 calls answered in under 10 seconds	% 999 calls answered in 10 to under 60 seconds	% 999 calls answered in 60 seconds and over	National ranking for % of 999 calls answered in under 10 seconds	Most Similar Group ranking for % of 999 calls answered in under 10 seconds	Regional 7 Force ranking for % of 999 calls answered in under 10 seconds
January 2023	9,933	7.45	85.3%	14.1%	0.6%	14th	2nd	2nd
February 2023	9,060	7.29	86.6%	12.8%	0.6%	7th	2nd	1st
March 2023	10,356	7.57	86.1%	13.2%	0.7%	4th	1st	1st
April 2023	11,057	7.39	86.5%	12.8%	0.6%	6th	2nd	1st
May 2023	11,999	6.86	87.3%	12.4%	0.3%	2nd	1st	1st
June 2023	12,363	7.73	84.4%	15.0%	0.6%	4th	1st	1st
July 2023	12,629	7.18	87.0%	12.6%	0.4%	3rd	2nd	1st
August 2023	12,398	6.89	87.9%	11.8%	0.3%	2nd	2nd	1st
September 2023	11,628	7.57	87.1%	12.2%	0.7%	4th	2nd	1st
October 2023	10,939	7.36	86.9%	12.6%	0.5%	8th	3rd	2nd
November 2023	9,947	6.85	89.2%	10.4%	0.4%	12th	3rd	2nd
December 2023	10,353	6.47	90.7%	9.0%	0.4%	10th	3rd	2nd

 

Norfolk Constabulary 999 Call Performance Data (2022)

Month	Total Calls	Mean Answer Time (seconds)	% 999 calls answered in under 10 seconds	% 999 calls answered in 10 to under 60 seconds	% 999 calls answered in 60 seconds and over	National ranking for % of 999 calls answered in under 10 seconds	Most Similar Group ranking for % of 999 calls answered in under 10 seconds	Regional 7 Force ranking for % of 999 calls answered in under 10 seconds
January 2022	2,958	7.6	85.6%	13.7%	0.7%	8th	2nd	1st
February 2022	8,114	7.5	85.5%	13.7%	0.7%	6th	2nd	1st
March 2022	8,743	8.7	81.2%	17.5%	1.3%	13th	3rd	2nd
April 2022	9,185	7.7	84.0%	15.5%	0.5%	9th	2nd	1st
May 2022	9,535	8.6	82.0%	17.0%	1.0%	11th	3rd	1st
June 2022	10,103	10	77.5%	21.0%	1.6%	17th	3rd	3rd
July 2022	11,677	10.9	75.1%	22.7%	2.3%	16th	3rd	3rd
August 2022	11,518	11.2	74.7%	22.8%	2.5%	22nd	3rd	4th
September 2022	9,984	11.2	76.0%	21.2%	2.8%	23rd	4th	5th
October 2022	10,692	11.2	75.6%	21.6%	2.6%	24th	3rd	4th
November 2022	9,916	12	73.4%	23.7%	3.0%	28th	5th	5th
December 2022	9,661	8.8	81.4%	17.3%	1.3%	18th	2nd	2nd

 

Norfolk Constabulary 999 Call Performance Data (2021)

Month	Total Calls	Mean Answer Time (seconds)	% 999 calls answered in under 10 seconds	% 999 calls answered in 10 to under 60 seconds	% 999 calls answered in 60 seconds and over	National ranking for % of 999 calls answered in under 10 seconds	Most Similar Group ranking for % of 999 calls answered in under 10 seconds	Regional 7 Force ranking for % of 999 calls answered in under 10 seconds
November 2021	8,720	8.8	82.8%	15.9%	1.3%	8th	2nd	1st
December 2021	9,105	9.3	82.0%	16.3%	1.7%	11th	2nd	1st

Norfolk Constabulary: Summary of National Crime and Policing Measures 

Priority area: Reduce Murder and Homicide

Measure	Most recent 12 months (to 31 December 2025)	Previous 12 months (to 31 December 2024)	Difference against previous 12 months	2019 Baseline (12 months up to 30 June 2019)	Difference against 2019 Baseline
Homicide (all offences)	4	8	50% decrease -4	7	43% decrease -3
Murder only	4	8	50% decrease -4	5	20% decrease      -1

 

Supplementary Comment

The Joint Norfolk and Suffolk Major Investigation Team (JMIT) are responsible for investigating homicides. There has been a decrease of 4 Homicide offences over the most recent 12 months when compared to the previous 12 months.  When compared against the 2019 baseline, there has been a 43% decrease (-3 offences).  The offence of Murder only, shows a decrease of 4 offences over the most recent 12 months when compared to the previous 12 months and a decrease of 1 offence when compared to the 2019 baseline.

When looking at Homicide offences, the following was found;

•       There are no concerning trends of note that would indicate an emerging issue.

•       None of the offences are linked.

•       The offences are spread out across the county.

Priority area: Reduce Serious Violence

Measure	Most recent 12 months (to 31 December 2025)	Previous 12 months (to 31 December 2024)	Difference against previous 12 months	2019 Baseline (12 months up to 30 June 2019)	Difference against 2019 Baseline
All violence with injury	7,790	7,904	1% decrease -114	7,091	10% increase +699
Grievous Bodily Harm	640	668	4% decrease      -28	454	41% increase +186
Actual Bodily Harm	4,609	4,723	2% decrease -114	5,575	17% decrease -966

 

Supplementary Comment

Norfolk has seen a 10% increase in all Violence with Injury compared with the 2019 baseline and a 1% decrease when compared to the previous 12 months. 34% of all violence with injury was domestic abuse related. Grievous Bodily Harm has seen an increase of 41% when compared to the 2019 baseline, and a 4% decrease when compared to the previous 12 months. A 17% decrease against the 2019 baseline can be seen for Actual Bodily Harm offences, and a 2% decrease when compared to the previous 12 months.

 

High-visibility hotspot policing has been expanded to areas that meet the revised Home Office Hotspot Action Fund criteria for addressing knife crime, serious violence, and antisocial behaviour. Locations in Norwich, Great Yarmouth, King’s Lynn, and Dereham are now included. Each locality is adopting a collaborative, problem-solving approach, leveraging Home Office funding and resources to deliver initiatives targeting root causes, while effectively applying Civil Orders and enforcement measures.

 

Project Vigilant involves specially trained plain-clothes officers patrolling night-life areas and community spaces, identifying concerning behaviours and alerting uniformed officers to intervene. To support this activity the Intelligence Development Unit (IDU) profiles individuals of concern. 

 

The Safer Streets ‘Winter of Action’ initiative has been used to highlight and reinforce the importance of Project Vigilant and other Safer Spaces approaches that are designed to reduce violence against women and girls. This included promoting ‘Bystander’ interventions and national initiatives such as Operation Makesafe, aimed at raising awareness among hotel staff to help them identify signs of potential child sexual abuse and exploitation, Ask For Angela, a safety campaign in bars and other venues enabling individuals who feel unsafe, vulnerable, or threatened to discretely seek assistance by asking for “Angela”, and Operation Portum, supporting retail businesses in implementing measures to improve safety within their premises.

 

Priority area: Disrupt drugs supply and County Lines

Measure	Most recent 12 months (to 31 December 2025)	Previous 12 months (to 31 December 2024)	Difference against previous 12 months	2019 Baseline (12 months up to 30 June 2019)	Difference against 2019 Baseline
Drug trafficking offences	358	440	19% decrease -82	600	40% decrease -242

 

Supplementary Comment

In the last 12 months Norfolk has seen a decrease in drug trafficking offences of 19% (-82 offences) when compared to the previous 12- months.  There has been a 40% (-242 offence) decrease when compared to the 2019 baseline.

 

Each County Line is assessed using a matrix which attributes a score based on the threat associated with that County Line.  Use of violence, threatened violence, and intelligence relating to children being part of a County Line’s operation are examples of high-risk factors that will impact on a line’s threat score.  Higher risk lines are graded as Tier 1, which take precedence for investigation and enforcement ahead of Tier 2 lines.

 

Operation Bokken targets the threat of serious youth violence, with associated criminality believed to centre primarily on Class A drugs supply.  A consistent feature of the operation to has been its focus on understanding the underlying drivers for violence in each incident, enabling efforts to address root causes.  This approach has created opportunities to disrupt criminal activity, such as drug supply and acquisitive crime, through a range of coordinated methods.

 

There continues to be a multi-agency approach to the activity around Op Bokken with a major aspect of that being the safeguarding around children identified as being at risk of exploitation.  The well-established Multi-Agency Child Exploitation (MACE) strategies to protect children and young people from harm and to provide their parent(s)/guardian(s) with safety advice and clear plans to help them to protect them is a consistent feature of that work.  Opportunities through intelligence and/or evidence to disrupt adults who are seeking to exploit children are identified and progressed.

 

Priority area: Reduce neighbourhood crime

Measure	Most recent 12 months (to 31 December 2025)	Previous 12 months (to 31 December 2024)	Difference against previous 12 months	2019 Baseline (12 months up to 30 June 2019)	Difference against 2019 Baseline
All neighbourhood crime	3,618	3,624	0.2% decrease -6	6,139	41% decrease -2,521
Residential burglary	1,231	1,242	1% decrease -11	2,223	45% decrease -992
Vehicle offences	1,555	1,644	5% decrease -89	2,834	45% decrease -1,279
Theft from the person	385	385	No change	577	33% decrease -192
Robbery	447	353	27% increase +94	505	11% decrease -58

 

Supplementary Comment

All neighbourhood crime has seen a decrease of 41% (-2521 offences) when compared against the 2019 baseline and a 0.2% decrease (-6 offences) when compared to the previous 12-month period.  When compared to the previous 12-month period, Residential Burglary has seen a 1% decrease (-11 offences), Vehicle Offences a 5% decrease (-89 offences), with no change for Theft from the Person.  Robbery recording has seen a 27% increase (94 offences).  This is largely attributable to adjustments in the recording practices for Robbery of Business property offences.  All the individual neighbourhood measures have seen a decrease when compared to 2019 baseline period.

 

Norfolk Constabulary is committed to supporting the continuous professional development (CPD) of officers and staff involved in investigating neighbourhood crime. Current CPD programmes for frontline officers emphasise core investigative skills, evidential best practices, and delivering effective victim care.

 

Operation Investigate is developing additional CPD for supervisors, focusing on evidential reviews, the application of civil orders, achieving appropriate victim outcomes, and identifying safeguarding opportunities.  This training will complement the rollout of the College of Policing PIP1 Supervisor Programme.

 

A further positive development has been the renaming of the Youth Violence and Early Intervention Team to the Neighbourhood Violence Reduction Team, giving the unit a broader scope to address violence and vulnerability across communities.  This change underpins the Constabulary’s commitment to tackling harm in a holistic and sustainable way.

 

Priority area: Improve satisfaction among victims - with a particular focus on victims of domestic abuse

Measure	Most recent 12 months (to 31 December 2025)	Previous 12 months (to 31 December 2024)	Difference against previous 12 months	2019 Baseline (12 months up to 30 June 2019)	Difference against 2019 Baseline
Satisfaction amongst victims of domestic abuse	83%	82%	1 percent point increase	81%	2 percentage point increase

 

Supplementary Comment

When compared against the 2019 baseline, Norfolk has seen a 2pp increase in victim satisfaction rates, with an increase of 1pp when compared against the previous 12-month figure.

 

Domestic Violence Protection Notices (DVPNs) and Domestic Violence Protection Orders (DVPOs) are key tools for safeguarding victims of domestic abuse.  Following a recent policy change aimed at enhancing victim protection, these measures are now being applied beyond high-risk cases.  Training and professional development to deliver improvements in the response to domestic abuse remains a priority, with Domestic Abuse Matters Phase Two now delivered to first responders.  This training is complimented by ongoing continuous professional development being delivered to officers in the County Policing Command to improve investigation standards, supported by the Operation Investigate team.

 

As part of the Norfolk Policing Model review for 2026, work is underway to identify short-term and medium-to-long-term improvement options.  Domestic abuse remains a core priority in future policing design, with plans focused on victim-centred, data-driven, and technology-enabled approaches informed by peer review, safeguarding hub efficiencies, and scrutiny panel insights.

 

Drawing on learning from the Rape Scrutiny Panel, a Domestic Abuse Scrutiny Panel has been introduced to review case quality and outcomes, driving continuous improvement.  A dedicated Domestic Abuse Board with the Crown Prosecution Service (CPS) is in place, to ensure joint accountability and collaborative improvement planning.

More than 200 Vulnerability and Public Protection Champions have now been trained to embed expertise across the Constabulary and support the wider workforce to secure more positive outcomes in VAWG investigations.

Appendix:

Homicide

Consists of the following offence types: Murder, Manslaughter (including corporate) and Infanticide.

Violence with injury

Following the release of further clarification around the National Crime and Policing Measures (NCPM), the crime category of 'violence with injury' has been used as a measure of serious violence. This differs to the figures released in the previous Specified Information Order and all baselines have been adjusted to reflect that. Violence with injury consists of the following:

• Assault with injury
• Assault with Injury on a Constable
• Assault with Injury On An Emergency Worker (Other Than A Constable)
• Assault with intent to cause serious harm
• Attempted Murder
• Cause of Allow Death or Serious Physical Harm to Child or Vulnerable Person
• Causing Death by careless or inconsiderate driving
• Causing Death or Serious Injury by Dangerous Driving
• Endangering Life
• Intentional Destruction of a Viable Unborn Child
• Racially or Religiously Aggravated Assault with Injury

A further focus on Actual Bodily Harm (ABH) and Grievous Bodily Harm (GBH) shows key trends in more detail.

Neighbourhood crime

Consists of the following offences: Residential Burglary (dwelling and non-dwelling), Vehicle Crime (theft of, interference with and theft from vehicle), Robbery, Theft from person.

Cyber crime

Non police data not yet available.

Drug trafficking

Crime consists of offences that relate to the supply of drugs as opposed to the possession of drugs.

Satisfaction

Calculated using responses that indicate the victim was either ‘Completely Satisfied’, ‘Very Satisfied’ or ‘Fairly Satisfied’.

Note on crime recording standards:

The Home Office sets the comprehensive guidance rules around the reporting standards on crime for the police.

You can find out more about the standards of crime by visiting the Government website

The implementation of these standards in Norfolk Constabulary are audited periodically by His Majesty’s Inspectorate of Constabulary and Fire and Rescue Services (HMICFRS). 

Norfolk Constabulary has worked hard since its HMICFRS inspection in 2020 on crime recording to ensure issues reported to police are properly assessed and recorded.  This step change in working practices means that direct comparisons of crime data with those years prior to 2021 compares different standards of approach