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Police Data

A key role of your Police and Crime Commissioner (PCC) is to hold the Chief Constable to account for their delivery of policing in Norfolk.

There are a number of ways PCC Giles Orpen-Smellie achieves this, one way is through his quarterly PCC Accountability Meetings (PAM) where he publicly questions and challenges the Chief Constable and senior officers to ensure progress is made against the objectives set out in his Police, Crime and Community Safety Plan.

As representative of residents in Norfolk, another way, is by regularly monitoring police performance across a number of areas.

Below you will find more information relating to the different performance mechanisms used to monitor progress by Norfolk Police.

999 Call Performance Data

From November 2021, Police.uk have been publishing 999 call performance data for all police forces across the United Kingdom on a monthly basis. The data is primarily divided into the following categories: 

  • Percentage of calls answered in under 10 seconds
  • Percentage of calls answered in 10 to under 60 seconds
  • Percentage of calls answered at 60 seconds or longer

The percentages are assessed against the Government's 'Beating Crime Plan' which suggests that Forces should be aiming to answer 90% of 999 calls within 10 seconds. 

Furthermore, data is also provided for the following indicators: total calls per month, average answer time in seconds (per month), median answer time (in seconds) and number of calls answered in under 10 seconds, between 10 to under 60 seconds and over 60 seconds.

The latest data release can be found here:

Read latest 999 performance data

Norfolk Constabulary 999 Call Performance Data (2023)

Month Total Calls Mean Answer Time (seconds) % 999 calls answered in under 10 seconds % 999 calls answered in 10 to under 60 seconds % 999 calls answered in 60 seconds and over National ranking for % of 999 calls answered in under 10 seconds Most Similar Group ranking for % of 999 calls answered in under 10 seconds Regional 7 Force ranking for % of 999 calls answered in under 10 seconds
January 2023  9,933 7.45  85.3% 14.1% 0.6% 14th 2nd 2nd
February 2023  9,060 7.29  86.6% 12.8%  0.6%  7th 2nd 1st
March 2023  10,356 7.57  86.1% 13.2% 0.7% 4th 1st 1st
April 2023 11,057 7.39 86.5% 12.8% 0.6% 6th 2nd 1st
May 2023 11,999 6.86 87.3% 12.4% 0.3% 2nd 1st 1st
June 2023 12,363 7.73 84.4% 15.0% 0.6% 4th 1st 1st
July 2023 12,629 7.18 87.0% 12.6% 0.4% 3rd 2nd 1st
August 2023 12,398 6.89 87.9% 11.8% 0.3% 2nd 2nd 1st
September 2023 11,628 7.57 87.1% 12.2% 0.7% 4th 2nd 1st

For Information: Police Forces in England, Wales and Northern Ireland aim to answer 90% of 999 calls within ten seconds.

His Majesty's Inspectorate of Constabulary and Fire & Rescue Services' Most Similar Group - Devon & Cornwall, Lincolnshire, Norfolk, North Wales, North Yorkshire, Suffolk, West Mercia and Wiltshire.

Regional 7 Force - Bedfordshire, Cambridgeshire, Essex, Hertfordshire, Kent, Norfolk and Suffolk.

Norfolk Constabulary 999 Call Performance Data (2022)

Month Total Calls Mean Answer Time (seconds) % 999 calls answered in under 10 seconds % 999 calls answered in 10 to under 60 seconds % 999 calls answered in 60 seconds and over National ranking for % of 999 calls answered in under 10 seconds Most Similar Group ranking for % of 999 calls answered in under 10 seconds Regional 7 Force ranking for % of 999 calls answered in under 10 seconds
January 2022  2,958 7.6   85.6% 13.7% 0.7% 8th 2nd 1st
February 2022  8,114 7.5   85.5% 13.7% 0.7% 6th 2nd 1st
March 2022  8,743 8.7   81.2% 17.5% 1.3% 13th 3rd 2nd
April 2022 9,185 7.7  84.0% 15.5% 0.5% 9th 2nd 1st
May 2022 9,535 8.6  82.0% 17.0% 1.0% 11th 3rd 1st
June 2022 10,103 10  77.5% 21.0% 1.6% 17th 3rd 3rd
July 2022 11,677 10.9  75.1% 22.7% 2.3% 16th 3rd 3rd
August 2022 11,518 11.2  74.7% 22.8% 2.5% 22nd 3rd 4th
September 2022 9,984 11.2  76.0% 21.2% 2.8% 23rd 4th 5th
October 2022 10,692 11.2  75.6% 21.6% 2.6% 24th 3rd 4th
November 2022 9,916 12  73.4% 23.7% 3.0% 28th 5th 5th
December 2022 9,661 8.8  81.4% 17.3% 1.3% 18th 2nd 2nd

Norfolk Constabulary 999 Call Performance Data (2021)

Month Total Calls Mean Answer Time (seconds) % 999 calls answered in under 10 seconds % 999 calls answered in 10 to under 60 seconds % 999 calls answered in 60 seconds and over National ranking for % of 999 calls answered in under 10 seconds Most Similar Group ranking for % of 999 calls answered in under 10 seconds Regional 7 Force ranking for % of 999 calls answered in under 10 seconds
November 2021  8,720 8.8  82.8% 15.9% 1.3% 8th 2nd 1st
December 2021  9,105 9.3   82.0% 16.3%  1.7%  11th 2nd 1st

Office for National Statistics

The Office of National Statistics (ONS) releases crime statistics data for all forces in England and Wales on a quarterly basis.

The latest statistics were published on the 19 October 2023 and covered the 12-month period to June 2023 - showing crime in Norfolk decreased during this period by 6% (69,237 offences to 65,115).

You can visit the ONS website to find out more about national crime trends and view the PCC's response below: 

Read more about latest crime data from the ONS

View latest police force area data tables

Read the PCCs response to the latest crime data

ONS will next release crime statistics data for all forces in England and Wales on the 25 January 2024 which will cover the 12-month period to September 2023. 

National Crime and Policing Measures

As part of the national Beating Crime Plan, the Home Office has developed National Crime and Policing Measures (NCPM) under six priority areas which have accompanying metrics to help focus effort on key policing priorities, allow performance to be measured and help to demonstrate value for money in policing. 

The National Crime and Policing Measures are to reduce neighbourhood crime, reduce murder and other homicide, reduce serious violence, disrupt drugs supply and county lines, tackle cyber-crime, and improve satisfaction among victims (with a focus on victims of domestic abuse). The measures are to be kept under review and further crime types may be added in the future.

As part of the Specified Information Order every Police and Crime Commissioner is legally required to publish performance updates on these measures following the publication of quarterly crime statistics by the ONS.

Norfolk Constabulary’s latest National Crime and Policing Measures statistics and commentary for the 12 months up to June 2023 can be found below, previous statistics can be supplied upon request.

Norfolk Constabulary: Summary of National Crime and Policing Measures 

Priority area: Reduce Murder and Homicide

 Measure Most recent 12 months (to 30 June 2023) Previous 12 months (to 30 June 2022) Difference against previous 12 months 2019 Baseline (12 months up to 30 June 2019) Difference against 2019 Baseline
Homicide (all offences)  2 15 87% decrease
-13
7 71% decrease
-5
 Murder only 2 10 80% decrease
-8
5 60% decrease
-3

 

Supplementary Comment

The specialist Joint Norfolk and Suffolk Major Investigation Team are responsible for investigating all homicides.  There has been an 87% decrease of offences over the most recent 12 months when compared to the previous 12 months. When compared against the 2019 baseline, there has been a 71% decrease. The offence of Murder only, shows a decrease of 80% over the most recent 12 months when compared to the previous 12 months, with a 60% decrease when compared against the 2019 baseline.

  • None of the offences are linked.
  • There are no concerning trends of note that would indicate an emerging issue.
  • The offences are spread out across the county.
  • Of the four potential measures used by the Home Office to indicate whether force trends are of particular concern, Norfolk Constabulary has breached none of these areas for homicide offences.

Priority area: Reduce Serious Violence

 Measure Most recent 12 months (to 30 June 2023) Previous 12 months (to 30 June 2022) Difference against previous 12 months 2019 Baseline (12 months up to 30 June 2019) Difference against 2019 Baseline
All violence with injury  8,505 8,507 0% decrease
-2
7,091 20% increase
+1,414
Grievous Bodily Harm 613 628 2% decrease
-15
454 35% increase
+159
Actual Bodily Harm 5,515 5,964 8% decrease
-449
5,574 1% decrease
-59

 

Supplementary Comment

Norfolk has seen a 20% increase in all Violence With Injury compared with the 2019 baseline and a 0% decrease when compared to the previous 12 months. 34% of all violence with injury was domestic abuse related. Grievous Bodily Harm has seen an increase of 35% when compared to the 2019 baseline, and a 2% decrease when compared to the previous 12 months. A 1% decrease against the 2019 baseline for Actual Bodily Harm can be seen, and an 8% decrease in this offence when compared to the previous 12 months.

The Constabulary has developed its own strategy and actions to improve the local policing response to violence against women and girls (VAWG). The measures will assist the Constabulary to track key crime types within this work area to maintain an oversight as to how activity is affecting the reporting and investigation work being undertaken. The intention is that through building the confidence of women and girls around the police response, through pursuing those who would do them harm, and by providing safe spaces to live and work, the Constabulary will bring about reductions in violence and increased feelings of safety. It is recognised that the police do not, in all cases, have the confidence of women and girls that matters will be dealt with sensitively, or that protective action will follow when offences are reported. The Constabulary plan to improve in this area is based on a continued commitment to develop the most effective possible safeguarding service in partnership with other agencies.

Norfolk Constabulary are embedded in the process of developing a response to the Serious Violence Duty, which commenced on 31st January 2023. The requirements of this duty include: undertaking a Strategic Needs Assessment which includes a violence profile as well as additional elements including risk and protective factors, community engagement and mapping local provision. There are partnership governance groups overseeing the development of this work, alongside multiple groups within and external to the Constabulary. This work will shape the future actions, operations and priorities once the strategies are published.

Priority area: Disrupt drugs supply and County Lines

 Measure Most recent 12 months (to 30 June 2023) Previous 12 months (to 30 June 2022) Difference against previous 12 months 2019 Baseline (12 months up to 30 June 2019) Difference against 2019 Baseline
Drug trafficking offences 443 437 1% increase
+6
600 26% decrease
-157

 

Supplementary Comment

Drugs supply offences are normally identified and recorded as a result of proactive policing. The 12 month period ending June 2023 has seen an increase of 1% (+6 offences), when compared to the previous 12 months. There has been a 26% (-157 offences) decrease when compared to the 2019 baseline.

There has been a 69% decrease in the number of active county lines in Norfolk since November 2019, in contrast to a 17% increase in county lines activity nationally year-on-year over the same period. In Norfolk there are fewer active lines operating, however by analysing communications data we have been able to identify previously undetected lines and advance our enforcement work even further, thus maintaining robust charge and conviction rates. To date, 75 lines have been terminated and 83 people convicted of running lines in Norfolk, resulting in sentences totalling over 319 years in custody, with cash seizures of over £145,000.

The long-term reduction in lines closed reflects the positive picture in Norfolk which is reflected in lower figures for drugs supply arrests based on the long-term average. The Constabulary continues to proactively identify and target lines in the county and take every opportunity to disrupt and dismantle the organised crime networks behind them.

Between January and March 2023, five more county lines have been closed, with charges being laid in four cases to date. Norfolk Constabulary continues to work closely with partners to reduce drug use and deaths, prevent the exploitation of children and vulnerable adults, and minimise the opportunity for the drugs market to drive other crime types such as Human Trafficking, Burglary, Robbery, and Serious Violence. This work reduces the impact of county lines on communities in Norfolk.

Priority area: Reduce neighbourhood crime

 Measure Most recent 12 months (to 30 June 2023) Previous 12 months (to 30 June 2022) Difference against previous 12 months 2019 Baseline (12 months up to 30 June 2019) Difference against 2019 Baseline 
All neighbourhood crime 3,770 3,793 1% decrease
-23
6,139 39% decrease
-2,369
Residential burglary 1,241 1,312 5% decrease
-71
2,223 44% decrease
-982
Vehicle offences 1,770 1,739 2% increase
+31
2,834 38% decrease
-1,064
Theft from the person 407 399 2% increase
+8
577 29% decrease
-170
Robbery 352 343 3% increase
+9
505

30% decrease
-153

 

Supplementary Comment

When compared to the 2019 baseline figures, All neighbourhood crime has seen a decrease of 39% (-2369 offences), when compared to the previous 12 month period, it has decreased by 1% (-23 offences).

A new Neighbourhood Policing Improvement Board has been set-up, led by the Community Safety Superintendent.

The new Neighbourhood Policing Strategy, which is in the consultation stage, is being reviewed to ensure that it captures the essential learning from the recent Casey Report and the Police Race Action Plan, prior to publication.

Training has been delivered to all new Student Officers, Beat Managers, Local Policing Neighbourhood Sergeants, and Operational Partnership Teams in the use of problem-solving techniques. 

The Constabulary has been working with students from the Anglian Ruskin University to run focus groups and seek to develop innovative solutions to long-term neighbourhood problems.

Priority area: Improve satisfaction among victims - with a particular focus on victims of domestic abuse

 Measure Most recent 12 months (to 30 June 2023) Previous 12 months (to 30 June 2022) Difference against previous 12 months 2019 Baseline (12 months up to 30 June 2019) Difference against 2019 Baseline
Satisfaction amongst victims of domestic abuse 78% 77% 1 percentage point increase 79% 1 percentage point decrease

 

Supplementary Comment

When compared against the against the 2019 baseline, Norfolk has seen a 1pp decrease. There has, however, been an increase of 1pp when compared against the previous 12 month figure.

The Constabulary’s Joint Justice Services Department have established a ‘Supporting Victims Group’.  This group focuses on improving the support to victims including those suffering domestic abuse, and has links into the Local Criminal Justice Board.  In addition, Constabulary staff and officers in the Multi Agency Safeguarding Hub (MASH) oversee risk reduction strategies for victims alongside targeted interventions to address offending behaviour outside of the normal investigative process.

Tackling VAWG is a priority for all police force areas and three overarching objectives have been outlined in the NPCC VAWG strategy.  These are mirrored in our local strategy:

1.Improving Trust and Confidence

2.Relentlessly Pursuing Offenders 

3.Creating Safer Spaces

The Norfolk Integrated Domestic Abuse Service (NIDAS) is an example of partnership approach, which now sees a seamless handover from initial police contact to third sector providers who continue to support the victim. The Constabulary has also committed to researching and identifying better ways for women and girls to provide feedback on the quality of the service they receive.

Appendix:

Homicide

Consists of the following offence types: Murder, Manslaughter (including corporate) and Infanticide.

Violence with injury

Following the release of further clarification around the National Crime and Policing Measures (NCPM), the crime category of 'violence with injury' has been used as a measure of serious violence. This differs to the figures released in the previous Specified Information Order and all baselines have been adjusted to reflect that. Violence with injury consists of the following:

  • Assault with injury
  • Assault with Injury on a Constable
  • Assault with Injury On An Emergency Worker (Other Than A Constable)
  • Assault with intent to cause serious harm
  • Attempted Murder
  • Cause of Allow Death or Serious Physical Harm to Child or Vulnerable Person
  • Causing Death by careless or inconsiderate driving
  • Causing Death or Serious Injury by Dangerous Driving
  • Endangering Life
  • Intentional Destruction of a Viable Unborn Child
  • Racially or Religiously Aggravated Assault with Injury

A further focus on Actual Bodily Harm (ABH) and Grievous Bodily Harm (GBH) shows key trends in more detail.

Neighbourhood crime

Consists of the following offences: Residential Burglary (dwelling and non-dwelling), Vehicle Crime (theft of, interference with and theft from vehicle), Robbery, Theft from person.

Cyber crime

Non police data not yet available.

Drug trafficking

Crime consists of offences that relate to the supply of drugs as opposed to the possession of drugs.

Satisfaction

Calculated using responses that indicate the victim was either ‘Completely Satisfied’, ‘Very Satisfied’ or ‘Fairly Satisfied’.

Note on crime recording standards

The Home Office sets the comprehensive guidance rules around the reporting standards on crime for the police.

You can find out more about the standards of crime by visiting the Government website

The implementation of these standards in Norfolk Constabulary are audited periodically by His Majesty’s Inspectorate of Constabulary and Fire and Rescue Services (HMICFRS). 

Norfolk Constabulary has worked hard since its HMICFRS inspection in 2020 on crime recording to ensure issues reported to police are properly assessed and recorded.  This step change in working practices means that direct comparisons of crime data with those years prior to 2021 compares different standards of approach

 

Digital Crime and Performance Pack

The Digital Crime and Performance Pack (DCPP) is an interactive digital data tool that gives the public a better understanding of the crime picture in their local area. It was developed by the Home Office in collaboration with the National Police Chiefs' Council, His Majesty's Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS), College of Policing and the Association of Police and Crime Commissioners. It is intended to bring greater transparency and accountability to assist the public in understanding the performance of their local police force. The internal DCPP was first published in December 2021 which Police and Crime Commissioners and Police Forces in England and Wales could subscribe to. The OPCCN receives data on a frequent basis to assist the PCC with his scrutiny of Norfolk Constabulary compared to other police forces. A public version of the DCPP was published by HMICFRS in June 2023 and this will be expanded over time to include other National Crime and Policing Measures.

The public pack currently includes data on homicide, serious violence and neighbourhood crime volumes and outcomes. Users are able to filter by time periods, view maps and graphs for all crime types and, for neighbourhood crime, view at Community Safety Partnership level.

Updates will be provided following the publication of quarterly crime data by the Office of National Statistics.

Read latest performance data

Reporting Crime

In an emergency always dial 999.

Norfolk Police

You can report crime in Norfolk by calling the non-emergency number 101 or by using one of the online forms on the Norfolk Police 'Report It' web page.

Report a crime in Norfolk

StreetSafe tool

StreetSafe, an online tool which allows you to report areas where you feel unsafe in the county. 

The StreetSafe tool enables anyone to anonymously flag public places and mark on a map the areas where they feel unsafe while remaining anonymous, and while anyone can use it, women and girls are particularly being encouraged to use the online platform.

Please note: 'StreetSafe' is not for reporting crime or incidents.

You can flag any places you feel unsafe on the StreetSafe tool 

In an emergency always dial 999.