Police Data

Norfolk Constabulary 999 Call Performance Data (2023)

Norfolk Constabulary 999 Call Performance Data (2022)

Norfolk Constabulary 999 Call Performance Data (2021)

Norfolk Constabulary: Summary of National Crime and Policing Measures 

Priority area: Reduce Murder and Homicide

Supplementary Comment

The specialist Joint Norfolk and Suffolk Major Investigation Team are responsible for investigating all homicides.  There has been an 40% increase of offences over the most recent 12 months when compared to the previous 12 months. When compared against the 2019 baseline, there has been no change. The offence of Murder only, shows an increase of 75% over the most recent 12 months when compared to the previous 12 months, with a 40% increase when compared against the 2019 baseline.

When looking at Homicide offences, the following was found;

• None of the offences are linked.
• There are no concerning trends of note that would indicate an emerging issue.
• The offences are spread out across the county.
• Of the four potential measures used by the Home Office to indicate whether force trends are of particular concern, Norfolk Constabulary has breached none of these areas for homicide offences.

Priority area: Reduce Serious Violence

Supplementary Comment

Norfolk has seen a 16% increase in all Violence with Injury compared with the 2019 baseline and a 5% decrease when compared to the previous 12 months. 37% of all violence with injury was domestic abuse related. Grievous Bodily Harm has seen an increase of 32% when compared to the 2019 baseline, and an 8% decrease when compared to the previous 12 months. A 9% decrease against the 2019 baseline for Actual Bodily Harm can be seen, and a 11% decrease in this offence when compared to the previous 12 months.

The Constabulary is committed to increasing the number of offenders brought to justice for Violence Against Women and Girls (VAWG) offences. This has included the implementation of the national Operation Soteria principles and its associated training to Investigators. Norfolk has a well-established Multi-agency Safeguarding Hub (MASH) and effective partnerships arrangements to safeguard vulnerable victims.  

DAPPA is a multi-agency behavioural change programme approach to addressing domestic abuse. Police and key partners work together in innovative ways to tackle behaviour and break the cycle of abuse for perpetrators who present the most serious or repeated risk of harm, thereby protecting the most vulnerable victims. DAPPA was implemented in September 2021. A recent evaluation has shown that across 98 nominals who have been managed on the programme, 38.8% have not reoffended with a serious violence crime since being on the DAPPA cohort, with the average cost of crime saving for each perpetrator being £2,437 per month.

To support our response to reducing serious violence, there has been considerable effort to provide training to officers to improve victim service and understanding of trauma, to increase awareness of the importance of the voice of the child, to improve evidence-gathering opportunities, to increase convictions through evidence led prosecutions and to increase the use of ancillary orders to protect the public and vulnerable victims.

Norfolk has a dedicated County Lines team and one of their primary aims is to reduce violence associated with this crime type. The County Lines team work very closely with the Operation Bokken team who focus on preventing, detecting, and disrupting serious youth violence. In addition, as part of our multi-agency response to child exploitation, Norwich has a Youth Violence and Early Intervention Team, a Targeted Youth Support Service, and action through the Vulnerable Adolescence Group (VAG), who are proposing an increased multi-agency focus on serious youth violence in a refreshed strategic plan.

Priority area: Disrupt drugs supply and County Lines

Supplementary Comment

The 12-month period ending March 2024 has seen a decrease of 21% (-99 offences), when compared to the previous 12 months. There has been a 37% (-219 offences) decrease when compared to the 2019 baseline.

Disruption of County Lines continues to be prioritised according to known or suspected risk factors, such as child exploitation or serious violence. Those lines identified as having the greatest risk score are the Tier 1 lines. Whilst the long-term trend for the number of identified County Lines continues to reflect a significant decrease, that figure regularly fluctuates and will be affected by factors other than police activity.

Development work regularly highlights new County Lines operating in Norfolk or the re-emergence of previously known lines. This presents opportunities to understand how the line operates and to evidence who the subjects controlling the supply of drugs are, therefore, a proportionate rise in the total would not necessarily be a negative indicator. The volume of County Lines closed remains relatively stable when comparing the last 12-month period with the year prior.  To date, 103 lines have been closed and 168 people have been charged in connection with running County Lines in Norfolk.

Sentencing for those convicted to the end of the reporting period totals over 385 years in custody, with cash seizures in the region of £180,000. Drugs and weapons are regularly being recovered during enforcement activity both in Norfolk and outside of the county.

Priority area: Reduce neighbourhood crime

Supplementary Comment

All neighbourhood crime has seen a decrease of 43% (-2645 offences) when compared against the 2019 baseline. When compared to the previous 12-month period, All neighbourhood crime has decreased by 10% (-371 offences). Robbery has seen an increase of 2% (+8 offences), with the remaining neighbourhood measures seeing decreases when compared to 2019 baseline and against the previous 12-month period.

New priority setting processes are being embedded across the county to ensure that district level neighbourhood priorities are identified, partnership problem solving approaches are adopted, and targeted activities are reported back to the public in a timely manner to provide confidence and reassurance to our communities.

A new Neighbourhood Policing Performance Framework has been established which is being monitored through the Neighbourhood Policing Improvement Board.

Beat Managers are being aligned to form teams, ensuring an increased capability to respond to emerging neighbourhood issues.

The Constabulary has applied for Home Office funding to deliver hotspot policing, targeting anti-social behaviour during 2024/25.

Priority area: Improve satisfaction among victims - with a particular focus on victims of domestic abuse

Supplementary Comment

When compared against the 2019 baseline, Norfolk has seen a decrease of 2pp in victim satisfaction rates, with a decrease of 2pp when compared against the previous 12-month figure.

Norfolk Constabulary utilises Rapid Video Response (RVR) to support victims of domestic abuse. RVR is a pilot which sees crime complaints being taken through video meetings held with victims where the risk level indicates that this response is appropriate and safe. The caller is given an appointment to speak with a specialist trained officer by video at a time and day suitable to them. The pilot was launched in October 2022 and since its inception nearly 2400 consultations have been completed, during which 2190 investigations have been recorded, absorbing 20% of suitable demand into the Constabulary. Victim satisfaction with the service is high, with survey responses showing a satisfaction rate of 4.8 out of 5, with 84% of respondents in March 2024 indicating that they would use the service again if they had to report a similar matter. The RVR pilot has been extended and work is ongoing to explore how the methodology can be used to provide other services to the public.

In this reporting period the Operation Investigate team have continued to support professional development training for frontline officers and wider policing teams. Training inputs have focused on increasing officer awareness and understanding of trauma, promoting the importance of the voice of the child, maximising evidence-gathering opportunities, achieving increased convictions through evidence led-prosecutions, and encouraging the increased use of ancillary orders to protect the public and vulnerable victims. All training is delivered with the objective of improving victim service and satisfaction by ensuring that investigations are victim focused, and that the best possible outcomes are achieved.

The Special Measures Advisor (SMA) recruited in October 2022 continues to work with vulnerable victims to improve criminal justice experiences particularly around court appearances and giving evidence. The post has been funded until March 2025 and it is hoped that the budget can be found to fund the role on a permanent basis within the Victim & Witness Service team. In this reporting period (1st January 2024 to 31st March 2024) the SMA reviewed 165 cases and contacted 188 victims. This included 10  RaSSO (Rape and Serious Sexual Offences) victims, 73 victims of domestic abuse related offences, and 13 victims of hate crime.  45 Special Measures applications were made in the same period to support victims when attending court and giving evidence.  

Appendix:

Homicide

Consists of the following offence types: Murder, Manslaughter (including corporate) and Infanticide.

Violence with injury

Following the release of further clarification around the National Crime and Policing Measures (NCPM), the crime category of 'violence with injury' has been used as a measure of serious violence. This differs to the figures released in the previous Specified Information Order and all baselines have been adjusted to reflect that. Violence with injury consists of the following:

• Assault with injury
• Assault with Injury on a Constable
• Assault with Injury On An Emergency Worker (Other Than A Constable)
• Assault with intent to cause serious harm
• Attempted Murder
• Cause of Allow Death or Serious Physical Harm to Child or Vulnerable Person
• Causing Death by careless or inconsiderate driving
• Causing Death or Serious Injury by Dangerous Driving
• Endangering Life
• Intentional Destruction of a Viable Unborn Child
• Racially or Religiously Aggravated Assault with Injury

A further focus on Actual Bodily Harm (ABH) and Grievous Bodily Harm (GBH) shows key trends in more detail.

Neighbourhood crime

Consists of the following offences: Residential Burglary (dwelling and non-dwelling), Vehicle Crime (theft of, interference with and theft from vehicle), Robbery, Theft from person.

Cyber crime

Non police data not yet available.

Drug trafficking

Crime consists of offences that relate to the supply of drugs as opposed to the possession of drugs.

Satisfaction

Calculated using responses that indicate the victim was either ‘Completely Satisfied’, ‘Very Satisfied’ or ‘Fairly Satisfied’.

Note on crime recording standards:

The Home Office sets the comprehensive guidance rules around the reporting standards on crime for the police.

You can find out more about the standards of crime by visiting the Government website

The implementation of these standards in Norfolk Constabulary are audited periodically by His Majesty’s Inspectorate of Constabulary and Fire and Rescue Services (HMICFRS). 

Norfolk Constabulary has worked hard since its HMICFRS inspection in 2020 on crime recording to ensure issues reported to police are properly assessed and recorded.  This step change in working practices means that direct comparisons of crime data with those years prior to 2021 compares different standards of approach