Police Data

Norfolk Constabulary 999 Call Performance Data (2025)

Norfolk Constabulary 999 Call Performance Data (2024)

Norfolk Constabulary 999 Call Performance Data (2023)

Norfolk Constabulary 999 Call Performance Data (2022)

Norfolk Constabulary 999 Call Performance Data (2021)

Norfolk Constabulary: Summary of National Crime and Policing Measures 

Priority area: Reduce Murder and Homicide

Supplementary Comment

The Joint Norfolk and Suffolk Major Investigation Team (MIT) are responsible for investigating homicides. There has been an increase of 1 Homicide offence over the most recent 12 months when compared to the previous 12 months. When compared against the 2019 baseline, there has been a 14% decrease (-1 offence). The offence of Murder only, shows an increase of 1 offence over the most recent 12 months when compared to the previous 12 months and an increase of 1 offence when compared to the 2019 baseline.

When looking at Homicide offences, the following was found;

•      There are no concerning trends of note that would indicate an emerging issue.

•      None of the offences are linked

•      The offences are spread out across the county.

Priority area: Reduce Serious Violence

Supplementary Comment

Norfolk has seen a 9% increase in all Violence with Injury compared with the 2019 baseline and no significant change (0.4% decrease) when compared to the previous 12 months. 33% of all violence with injury was domestic abuse related. Grievous Bodily Harm has seen an increase of 48% when compared to the 2019 baseline, and a 3% increase when compared to the previous 12 months. A 19% decrease against the 2019 baseline can be seen for Actual Bodily Harm offences, and a 4% decrease when compared to the previous 12 months.

Operation Bokken is now firmly established as a proactive Serious and Organised Crime response. The operation has evolved significantly since it was introduced to address serious youth violence within Norwich. It now provides a structured, intelligence driven framework for identifying, prioritising, and managing the individuals and networks responsible for the greatest threat, risk, and harm associated with violence, exploitation, and organised criminality across the city.

Fortnightly Bokken meetings focus on detailed scrutiny of individuals, their associates, and underlying drivers of harm, enabling earlier intervention and more effective disruption. This approach has improved the Constabulary’s ability to anticipate and prevent violence rather than responding after serious incidents have occurred.  A key strength of the operation is its disciplined, problem-solving focus on root causes.

Violence is rarely seen in isolation. Analysis consistently identifies contributory factors such as drug supply networks, debt enforcement, exploitation, coercive control, and prison release dynamics. This insight has enabled more focused enforcement activity against enabling figures, while ensuring that vulnerable children and young people are identified at the earliest opportunity. Strong Multi Agency Child Exploitation arrangements underpin this work, allowing safeguarding, prevention and enforcement activity to be delivered in a coordinated manner. Norfolk Constabulary works with statutory partners under the Serious Violence Duty to understand local drivers of violence and coordinate prevention and enforcement activity.

Priority area: Disrupt drugs supply and County Lines

Supplementary Comment

In the last 12 months Norfolk has seen an increase in drug trafficking offences of 19% (79 offences) when compared to the previous 12 months. There has been a 19% (-112 offences) decrease when compared to the 2019 baseline.  

Each County Line is assessed using a matrix which attributes a score based on the threat associated with that County Line. Use of violence, threatened violence, and intelligence relating to children being part of a County Line’s operation are examples of high-risk factors that will impact on a line’s threat score. Higher risk lines are graded as Tier 1, which take precedence for investigation and enforcement ahead of Tier 2 lines.

Operation Bookstall is a conspiracy to supply Class A drugs investigation. A warrant was executed at the subject’s address in Norwich in February, resulting in the recovery of cocaine and approximately £25,000 in cash, which had been concealed in a ‘hide’, along with subject’s mobile phone. The subject and their partner were arrested, interviewed, and released on bail. The case has now been submitted to the Crown Prosecution Service and is awaiting a charging decision.

A week-long County Line enforcement operation conducted across Norfolk in March resulted in 33 arrests and 10 charges.  Officers executed eight warrants and recovered quantities of cocaine, heroin and cannabis, as well as two knives and an imitation firearm.  Cuckooed properties were also visited, supporting ongoing disruption and safeguarding activity.

Norfolk’s Clear, Hold, Build activity provides a partnership framework for tackling serious and organised crime in affected communities. This is being used in North Lynn and Great Yarmouth, with the North Lynn initiative continuing to demonstrate strong partnership working across prevention, disruption and enforcement.

Priority area: Reduce neighbourhood crime

Supplementary Comment

All neighbourhood crime has seen a decrease of 47% (-2902 offences) when compared against the 2019 baseline and a 12% decrease (-423 offences) when compared to the previous 12-month period. Residential Burglary has seen a 14% decrease (-170 offences), Vehicle Offences recording a 15% decrease (-243 offences), Theft from the Person a 6% decrease (-24 offences) and Robbery recording a 3% increase (14 offences) when compared to the previous 12-month period. This is largely attributable to adjustments in the recording practices for Robbery of Business property offences. All the individual neighbourhood measures have seen a decrease when compared to 2019 baseline period. 

Potential links between neighbourhood crime-type offences are routinely assessed. When a suspect is charged, opportunities to establish the full extent of offending are explored by the Operation Converter Taken into Consideration (TIC) team, ensuring that all connected offences can be considered as part of court proceedings.

Operation Investigate continues to deliver targeted training to frontline officers, strengthening investigative capability and improving responses to neighbourhood crime. The training focuses on building core investigative skills, securing positive outcomes, and reinforcing the effective use of civil and preventative orders. Key areas include identifying and managing lines of enquiry, prompt and effective evidence capture, enhanced victim care, and robust safeguarding assessments, with a strong emphasis on timely and meaningful communication with victims.

The Operation Investigate team have attended frontline officer briefings in person to strengthen engagement and share key updates. Topics covered included the ‘Making a Difference’ campaign, the Victims’ Code, bail outcomes, domestic abuse, evidence-led policing, civil orders, and the importance of maintaining clear and effective investigation plans.

Operation Investigate is also delivering sixteen continuous professional development sessions for Sergeants focused on themes for improvement identified through recent audit activity including structured investigation plans, supervisory reviews, Victims’ Code compliance, and investigation planning.

Priority area: Improve satisfaction among victims - with a particular focus on victims of domestic abuse

Supplementary Comment

When compared against the 2019 baseline, Norfolk has seen a 2pp increase in victim satisfaction rates, with an increase of 1pp when compared against the previous 12-month figure. 

The Domestic Abuse Perpetrator Partnership Approach (DAPPA) identifies and proactively manages domestic abuse perpetrators who pose the highest or most persistent risk of harm, with monthly multi-agency meetings focusing on targeted disruption activity.

The Drive model is currently being explored for integration within DAPPA. This model complements the existing approach by focusing on offender engagement, diversion and prevention, while DAPPA will continue to prioritise management and disruption.

A dedicated resource has been invested to increase the number of Stalking Protection Order applications, with the DAPPA team supporting the robust management of existing orders.

Domestic Violence Protection Notices (DVPNs) and Domestic Violence Protection Orders (DVPOs) are key tools for safeguarding victims of domestic abuse. Continued improvements have led to an increasing number of victims being protected, supported by stronger monitoring processes that have also contributed to a rise in detected breaches.  

Appendix:

Homicide

Consists of the following offence types: Murder, Manslaughter (including corporate) and Infanticide.

Violence with injury

Following the release of further clarification around the National Crime and Policing Measures (NCPM), the crime category of 'violence with injury' has been used as a measure of serious violence. This differs to the figures released in the previous Specified Information Order and all baselines have been adjusted to reflect that. Violence with injury consists of the following:

• Assault with injury
• Assault with Injury on a Constable
• Assault with Injury On An Emergency Worker (Other Than A Constable)
• Assault with intent to cause serious harm
• Attempted Murder
• Cause of Allow Death or Serious Physical Harm to Child or Vulnerable Person
• Causing Death by careless or inconsiderate driving
• Causing Death or Serious Injury by Dangerous Driving
• Endangering Life
• Intentional Destruction of a Viable Unborn Child
• Racially or Religiously Aggravated Assault with Injury

A further focus on Actual Bodily Harm (ABH) and Grievous Bodily Harm (GBH) shows key trends in more detail.

Neighbourhood crime

Consists of the following offences: Residential Burglary (dwelling and non-dwelling), Vehicle Crime (theft of, interference with and theft from vehicle), Robbery, Theft from person.

Cyber crime

Non police data not yet available.

Drug trafficking

Crime consists of offences that relate to the supply of drugs as opposed to the possession of drugs.

Satisfaction

Calculated using responses that indicate the victim was either ‘Completely Satisfied’, ‘Very Satisfied’ or ‘Fairly Satisfied’.

Note on crime recording standards:

The Home Office sets the comprehensive guidance rules around the reporting standards on crime for the police.

You can find out more about the standards of crime by visiting the Government website

The implementation of these standards in Norfolk Constabulary are audited periodically by His Majesty’s Inspectorate of Constabulary and Fire and Rescue Services (HMICFRS). 

Norfolk Constabulary has worked hard since its HMICFRS inspection in 2020 on crime recording to ensure issues reported to police are properly assessed and recorded.  This step change in working practices means that direct comparisons of crime data with those years prior to 2021 compares different standards of approach