Call 101 or, in an emergency, 999.
Your PCC works with the Chief Constable to make sure the policing service received by communities in Norfolk is professional, effective and efficient.
If we get things wrong, we would like you to tell us so that we have an opportunity to apologise and put things right. Equally, we are always appreciative of any complimentary comments when communities feel something has been done well.
Complaints against Norfolk Constabulary
Your PCC is responsible for monitoring how the Constabulary handles complaints against its officers and staff. He/she is not involved in the investigation of such complaints.
Complaints against Norfolk Constabulary should be sent to the Professional Standards Department who will respond to you.
Professional Standards Department
Norfolk and Suffolk Constabularies
- Telephone: 101
You also have the right to make a complaint against Norfolk Constabulary directly to the Independent Office for Police Conduct (IOPC).
Reviews of complaints against Norfolk Constabulary
New regulations which came into play on 1 February 2020 now mean anyone dissastified with an outcome of a complant made against Norfolk Constabulary now has the right to review that decision with the OPCCN.
More information here>>
The following process relates to public complaints recorded by Norfolk Constabulary on or after 1st February 2020 ONLY.
Any public complaint recorded prior to that date will be subject to the previous appeals legislation.
If you remain dissatisfied with the way that Norfolk Constabulary has dealt with your complaint you have a right to request for a review of the outcome of your complaint.
Depending on the circumstances of your complaint, the application for a review will be considered by the Local Policing Body who is either the Police and Crime Commissioner (PCC) or the Independent Office for Police Conduct (IOPC).
The IOPC is the relevant review body where:
- The Appropriate Authority is a Local Policing Body i.e. the Police and Crime Commissioner
- The complaint is about the conduct of a Senior Police Officer (above the rank of Chief Superintendent).
- The Appropriate Authority is unable to satisfy itself from the complaint alone, that the conduct complained of (if it were proved) would not justify the bringing of criminal or disciplinary proceedings against a person serving with the police, or would not involve the infringement of a person’s rights under Article 2 or 3 of the European Convention on Human Rights;
- The complaint has been, or must be, referred to the IOPC;
- The IOPC is treating the complaint as having been referred;
- The complaint arises from the same incident as a complaint falling within 2 to 4 above;
- Any part of the complaint falls within 2 to 6 above
In any other case the relevant review body is the Local Policing Body (the Police and Crime Commissioner). The Police and Crime Commissioner may delegate his/her responsibilities for considering reviews to an appropriately trained person, who is independent from Norfolk Constabulary.
Before you can make an application for a review, you must have received written notification of the outcome of the handling of your complaint.
Applications for reviews must be made within 28 days starting with the day after you were provided with the details of your right to review, at the conclusion of the investigation or other handling of your complaint.
A review must consider whether the outcome of your complaint was reasonable and proportionate.
On completion of the review the Police and Crime Commissioner/delegated person may make recommendations to Norfolk Constabulary but cannot compel the Force to act. However, in the event that a recommendation is made, Norfolk Constabulary must provide a written response that will be provided to the PCC and to you as the person seeking the review of your complaint.
The Police and Crime Commissioner/delegated person may, upon completion of the review, decide that no further action is required.
In both of the above outcomes you will be provided with a written response detailing the review decision and the reasons for that decision. Upon completion of this process there is no further right of review.
If you would like to request a review your application must be in writing and state;
- The details of the complaint;
- The date on which the complaint was made;
- The name of the force or Local Policing Body whose decision is subject of the application; and
- The date on which you were provided with the details about your right to review at the conclusion of the investigation or other handling of your complaint.
- The reasons why you are requesting a review.
An application for review must be made in writing either by:
- Email to Norfolkopccreviews@norfolk.pnn.police.uk stating “Application for Review” in the subject, or by
- Post addressed to; Reviews, Office of the Police and Crime Commissioner for Norfolk, OCC, Wymondham, NR18 0WW.
If you are unable to submit a request in writing then please contact our Reviews Officer on 01953 423786 for further assistance.
Please note the following important information:
- Upon receipt of a request for a review, an initial validity assessment will be carried out to determine the appropriate action to be taken. You will be written to once this has been completed to update you.
- By requesting a review, you are providing consent that you agree to the sharing of your personal data and information relating to your specific complaint case for the purposes of progressing your review in accordance with the law.
Complaints against the Chief Constable of Norfolk Constabulary
Your PCC has a statutory duty to consider complaints against the Chief Constable. If you wish to make a formal complaint against the Chief Constable, please contact the PCC in writing at OPCCN, Jubilee House, Falconers Chase, Wymondham, Norfolk NR18 0WW.
Please note that the OPCCN cannot investigate anonymous complaints and will not enter into correspondence with individuals who have used foul or abusive language.
Complaints against the Police and Crime Commissioner or his staff
Any complaint about the conduct of your PCC, OPCCN staff, policies and procedures or any volunteer working on the PCC’s behalf should be put in writing to the OPCCN Chief Executive, Mark Stokes.
The Chief Executive has been given delegated authority by the Norfolk Police and Crime Panel to carry out the initial handling of complaints. He will pass complaints on to the panel if deemed appropriate.
The following complaints monitoring reports have been provided to the Panel:
- Complaints Monitoring Report - 19 June 2018 (PDF, 87 KB)
- Complaints Monitoring Report - 2 February 2017 (PDF, 554 KB)
- Complaints Monitoring Report - 2 July 2019 (PDF, 113 KB)
- Complaints Monitoring Report - 20 June 2017 (PDF, 556 KB)
- Complaints Monitoring Report - 22 March 2016 (PDF, 555 KB)
- Complaints Monitoring Report - 22 November 2016 (PDF, 555 KB)
- Complaints Monitoring Report - 28 July 2015 (PDF, 564 KB)
- Complaints Monitoring Report - 3 February 2015 (PDF, 157 KB)
- Complaints Monitoring Report - 3 October 2014 (PDF, 228 KB)
- Complaints Monitoring Report - 31 January 2014 (PDF, 185 KB)
- Complaints Monitoring Report - 5 February 2019 (PDF, 128 KB)
- Complaints Monitoring Report - 6 February 2018 (PDF, 181 KB)
- Complaints Monitoring Report - 8 December 2015 (PDF, 558 KB)
Whistleblowing is the reporting (through confidential channels) of any behaviour which is suspected to be illegal, improper or unethical. Statutory provisions relating to the disclosure of information by employees (known as whistleblowing) to expose malpractice, criminal offences, etc. within an organisation apply to police officers, police staff and the staff of the OPCCN.
It is the responsibility of all staff of the OPCCN to report any behaviour which they suspect may be corrupt, dishonest or unethical and all staff are encouraged to do so.
Individuals are protected from action by their employer (e.g. victimisation or dismissal) in respect of disclosures falling within categories set out in section 43B of the Employment Rights Act 1996. They can be reassured of total confidentiality or anonymity if they do not wish to provide their details, however if a response is required, then contact details should be included.
These statutory provisions are reflected in the policies and guidance that apply to staff of the Constabulary and the PCC and which set out the mechanisms available for confidential reporting and actions to be taken. This information can be accessed by Constabulary and OPCCN staff on the Norfolk Police website and intranet, or advice can be sought from the Professional Standards Department.