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Accessibility statement for the Office of the Police and Crime Commissioner for Norfolk website

The accessibility statement applies to

This website is run by the Office of the Police and Crime Commissioner for Norfolk. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • increase text size up to 200% or zoom up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software
  • some imagery includes wording - particularly when using third party branding and logos, however alternative text will be added where appropriate

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • call 01953 424455
  • email
  • write to Office of the Police and Crime Commissioner for Norfolk, Jubilee House, Falconers Chase, Wymondham, Norfolk, NR18 0WW.

In line with our service standards, we aim to acknowledge receipt of all letters and emails within two working days from receipt. We’ll consider your request and get back to you as quickly as possible, and within 28 days from the day after receipt.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Office of the Police and Crime Commissioner for Norfolk by emailing

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Office of the Police and Crime Commissioner for Norfolk of is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

Some older news stories may not have suitable alt attributes applied to images.

Most older PDF documents are not fully accessible to screen reader software.

Disproportionate burden

 Not applicable. We are not claiming that any of our accessibility issues are disproportionate to fix.

Embedded content

Where we embed third party content such as YouTube videos and Google Maps, we rely on software hosted through third-parties and this may come with accessibility issues, for example YouTube does not include a title attribute on its iframe code. We’ve assessed the cost of development to address this and believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations.

Content that is not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. 

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

What are we doing to improve accessibility?

We are now conducting a website content review, which will be complete by Summer 2023.  The scope of the review will include the requirement to publish information, the status and accessibility of news stories, PDFs and Word documents and fixing them if required.

By Summer 2023, all historic documents (subject to the outcome of the Disproportionate Burden Assessment) will be accessible.

We are committed to ensuring any new PDFs or Word documents we publish meet accessibility standards and have put in place plans to meet this commitment.

When we identify or are notified that a document does not meet accessibility guidelines, we will offer an accessible version as quickly as we can. 


Preparation of this accessibility statement

This statement was prepared on 3 July 2020. It was last reviewed and updated on 23 January 2023.

This website was last audited by the Cabinet Office on the 14 December using the Axe system.