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Accessibility statement for the Office of the Police and Crime Commissioner for Norfolk website

The accessibility statement applies to

This website is run by the Office of the Police and Crime Commissioner for Norfolk. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • increase text size up to 200% or zoom up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • News stories, videos, PDF and word documents, (mainly historic documents) are not accessible for various reasons explained below.
  • A very small number of images contain text.
  • There are some page references missing and broken links within pages.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • call 01953 424455
  • email
  • write to Office of the Police and Crime Commissioner for Norfolk, Jubilee House, Falconers Chase, Wymondham, Norfolk, NR18 0WW.

In line with our service standards, we aim to acknowledge receipt of all letters and emails within two working days from receipt. We’ll consider your request and get back to you as quickly as possible, and within 28 days from the day after receipt.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Office of the Police and Crime Commissioner for Norfolk by emailing

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Office of the Police and Crime Commissioner for Norfolk of is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

WCAG 1.1.1 Non-text Content

  • Many word documents and PDFs contain images and figures without alt text, or not marked as decorative and images have unsuitable alt text.

WCAG 1.2.3 Audio Description or Media Alternative (Pre-recorded) Video

  • Videos do not have alternatives or transcriptions.

WCAG 1.3.1 Info and Relationships

  • Many PDFs are not tagged so are not accessible to screen readers.

WCAG 1.3.2 Meaningful Sequence - Present content in a meaningful order

  • Some Word docs have non-inline graphics. Screen readers may not read non-inline objects or may read them in the wrong order.

WCAG 1.4.5 Images of Text

  • There are two images of text including the HEAR Image and White Ribbon.

WCAG 1.4.10 No loss of content or functionality occurs, and horizontal scrolling is avoided when content is presented at a width of 320 pixels

  • At 400% zoom, focused links are often obscured.

WCAG 2.4.1 Bypass Blocks

  • Some iframes do not have titles.

WCAG 2.4.2 Helpful and clear page titles

  • Two web pages share the same name.
  • Word and PDF documents have blank titles.

WCAG 2.4.4 Link Purpose - Every link’s purpose is clear from its context

  • Some links use non-descriptive wording such as “here” and there are instances of links sharing link text but going to different destinations.

WCAG 2.4.7 Focus Visible - It is clear which element has current keyboard focus

  • When documents are listed in expandable sections, they receive focus even when the section is closed.

WCAG 2.5.3 Label in Name

  • Some pages include a visual label that does not appear in the accessible name of the control.

WCAG 3.1.1 Language of Page

  • PDFs do not have a language assigned.

WCAG 4.1.2 A Name, Role, Value - Build all elements for accessibility

  • Some pages have links with no content.

Disproportionate burden

Not applicable. We are not claiming that any of our accessibility issues are disproportionate to fix.


Content that is not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations

  • Do not require us to fix PDFs or other documents published before 23 September 2018
  • Exempt third party content published such as YouTube videos and Google Maps.


What are we doing to improve accessibility?

All technical issues identified through recent audits are being addressed as soon as possible.

We are continuing to conduct a website content review, which we hoped would be completed by August 2023. However, due to the complexity and the timescales of the work involved, we have not been able to complete the review at this stage. The scope of the review will continue to include the requirement to publish information, the status and accessibility of news stories, video, PDFs and Word documents and fixing them if required.

By February 2024 we hope as many historical documents will have been made accessible as possible.

We continue to be committed to ensuring any new video, PDFs or Word documents we publish meet accessibility standards and have put in place plans to meet this commitment.

When we identify or are notified that a document does not meet accessibility guidelines, we will offer an accessible version as quickly as we can. 


Preparation of this accessibility statement

This statement was prepared on 3 July 2020. It was last reviewed and updated on 1 September 2023.

This website is audited.  The latest audits were carried out by BigFork (on behalf of the OPCCN) and the Cabinet Office in January 2023.

The audit methodologies were as follows…

Cabinet Office: Axe automated system.

BigFork: Combination of automated checks using both Powermapper  (  for a full site scan and the Deque Axe plugin for Chrome ( and manual checks.

Feedback and contact

To provide feedback or to contact us, please email the Office of the Police and Crime Commissioner using the following address: