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Norfolk residents urged to have their say about police 101 and 999 services

Residents across Norfolk are being asked to take a few minutes to tell police chiefs about their experiences of the 101 and 999 services, as well as preferences for future modes of contact.

The National Public Contact Survey opened yesterday (May 18) and runs until midnight on Sunday, June 26.

Participants are being asked a series of questions testing their understanding of emergency and non-emergency reporting systems, as well as newly emerging ways of contacting the police, like web chat, online forms and messaging over social media.

The survey, run by the Association of Police and Crime Commissioners (APCC), will help inform police forces, the Home Office and local commissioners on any challenges around reporting to the police and assist in forming plans for the future.

Norfolk's Police and Crime Commissioner Giles Orpen-Smellie, said: “The needs of those making contact with their local police through the 101 system or 999 must be understood and forces must prioritise those most in need.

“In addition, new technology deployed by some forces presents significant opportunities to speed up responses and open lines of communication with people who might not be comfortable using traditional methods.

"As the voice of the public in policing, Police and Crime Commissioners are very keen to better understand people's views on these issues and I would urge as many Norfolk residents as possible to respond to the survey.”

Complete the survey