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Victims and Witnesses Sub-group

Being a victim or a witness to a crime can often be difficult and the criminal justice system may appear confusing. This group oversees victim and witness processes to ensure that all victims and witnesses are treated with respect and understanding throughout the justice process.

This group therefore:

  • Ensures the quality of customer service given is compliant with the Code of Practice for Victims and the Witness Charter.
  • Responds appropriately to the physical and mental health needs of people entering the Criminal Justice System (CJS), supporting victims to access the help they need.

Code of Practice for Victims and the Witness Charter 

Reporting a crime

If you think you have been a victim or witness to a crime you have a vital role to play. 

You may well be feeling upset and have doubts about reporting what you have seen, but the information you give the police or others could bring a criminal to justice and prevent further harm.

There are several ways to report crime to the police:

In an emergency you should phone 999 and ask for the police

Non-emergency you should phone 101 and you will be transferred to your local police force

To access support from Norfolk and Suffolk Victim Care Service:

  • Call their dedicated number 0300 303 3706 between 8am and 5pm, Monday to Friday
  • Out of hours support is available via Victim Support; call: 0808 16 89 111
  • Or visit