Police Data

Norfolk Constabulary 999 Call Performance Data (2024)

Month	Total Calls	Mean Answer Time (seconds)	% 999 calls answered in under 10 seconds	% 999 calls answered in 10 to under 60 seconds	% 999 calls answered in 60 seconds and over	National ranking for % of 999 calls answered in under 10 seconds	Most Similar Group ranking for % of 999 calls answered in under 10 seconds	Regional 7 Force ranking for % of 999 calls answered in under 10 seconds
January 2024	9,651	6.66	90.0%	9.6%	0.5%	15th	3rd	3rd
February 2024	9,082	7.27	88.1%	11.2%	0.7%	20th	3rd	5th
March 2024	9,646	6.48	90.9%	8.8%	0.3%	11th	2nd	3rd
April 2024	9,598	6.93	90.4%	9.0%	0.6%	12th	3rd	4th
May 2024	11,017	6.62	90.4%	9.2%	0.3%	7th	2nd	2nd
June 2024	11,331	7.08	88.5%	11.0%	0.5%	16th	3rd	4th
July 2024	11,667	7.80	86.3%	12.9%	0.8%	20th	3rd	3rd
August 2024	12,509	7.45	87.5%	11.7%	0.8%	19th	3rd	4th
September 2024	10,771	7.42	86.9%	12.4%	0.6%	21st	4th	5th
October 2024	10,586	7.11	88.8%	10.6%	0.7%	18th	3rd	4th
November 2024	9,782	6.24	91.6%	8.0%	0.4%	16th	2nd	4th
December 2024	10,422	6.71	88.8%	10.9%	0.3%	29th	6th	5th

 

Norfolk Constabulary 999 Call Performance Data (2023)

Month	Total Calls	Mean Answer Time (seconds)	% 999 calls answered in under 10 seconds	% 999 calls answered in 10 to under 60 seconds	% 999 calls answered in 60 seconds and over	National ranking for % of 999 calls answered in under 10 seconds	Most Similar Group ranking for % of 999 calls answered in under 10 seconds	Regional 7 Force ranking for % of 999 calls answered in under 10 seconds
January 2023	9,933	7.45	85.3%	14.1%	0.6%	14th	2nd	2nd
February 2023	9,060	7.29	86.6%	12.8%	0.6%	7th	2nd	1st
March 2023	10,356	7.57	86.1%	13.2%	0.7%	4th	1st	1st
April 2023	11,057	7.39	86.5%	12.8%	0.6%	6th	2nd	1st
May 2023	11,999	6.86	87.3%	12.4%	0.3%	2nd	1st	1st
June 2023	12,363	7.73	84.4%	15.0%	0.6%	4th	1st	1st
July 2023	12,629	7.18	87.0%	12.6%	0.4%	3rd	2nd	1st
August 2023	12,398	6.89	87.9%	11.8%	0.3%	2nd	2nd	1st
September 2023	11,628	7.57	87.1%	12.2%	0.7%	4th	2nd	1st
October 2023	10,939	7.36	86.9%	12.6%	0.5%	8th	3rd	2nd
November 2023	9,947	6.85	89.2%	10.4%	0.4%	12th	3rd	2nd
December 2023	10,353	6.47	90.7%	9.0%	0.4%	10th	3rd	2nd

 

Norfolk Constabulary 999 Call Performance Data (2022)

Month	Total Calls	Mean Answer Time (seconds)	% 999 calls answered in under 10 seconds	% 999 calls answered in 10 to under 60 seconds	% 999 calls answered in 60 seconds and over	National ranking for % of 999 calls answered in under 10 seconds	Most Similar Group ranking for % of 999 calls answered in under 10 seconds	Regional 7 Force ranking for % of 999 calls answered in under 10 seconds
January 2022	2,958	7.6	85.6%	13.7%	0.7%	8th	2nd	1st
February 2022	8,114	7.5	85.5%	13.7%	0.7%	6th	2nd	1st
March 2022	8,743	8.7	81.2%	17.5%	1.3%	13th	3rd	2nd
April 2022	9,185	7.7	84.0%	15.5%	0.5%	9th	2nd	1st
May 2022	9,535	8.6	82.0%	17.0%	1.0%	11th	3rd	1st
June 2022	10,103	10	77.5%	21.0%	1.6%	17th	3rd	3rd
July 2022	11,677	10.9	75.1%	22.7%	2.3%	16th	3rd	3rd
August 2022	11,518	11.2	74.7%	22.8%	2.5%	22nd	3rd	4th
September 2022	9,984	11.2	76.0%	21.2%	2.8%	23rd	4th	5th
October 2022	10,692	11.2	75.6%	21.6%	2.6%	24th	3rd	4th
November 2022	9,916	12	73.4%	23.7%	3.0%	28th	5th	5th
December 2022	9,661	8.8	81.4%	17.3%	1.3%	18th	2nd	2nd

 

Norfolk Constabulary 999 Call Performance Data (2021)

Month	Total Calls	Mean Answer Time (seconds)	% 999 calls answered in under 10 seconds	% 999 calls answered in 10 to under 60 seconds	% 999 calls answered in 60 seconds and over	National ranking for % of 999 calls answered in under 10 seconds	Most Similar Group ranking for % of 999 calls answered in under 10 seconds	Regional 7 Force ranking for % of 999 calls answered in under 10 seconds
November 2021	8,720	8.8	82.8%	15.9%	1.3%	8th	2nd	1st
December 2021	9,105	9.3	82.0%	16.3%	1.7%	11th	2nd	1st

Norfolk Constabulary: Summary of National Crime and Policing Measures 

Priority area: Reduce Murder and Homicide

Measure	Most recent 12 months (to 31 December 2024)	Previous 12 months (to 31 December 2023)	Difference against previous 12 months	2019 Baseline (12 months up to 30 June 2019)	Difference against 2019 Baseline
Homicide (all offences)	8	3	167% increase +5	7	14% increase +1
Murder only	8	3	167% increase +5	5	60% increase +3

 

Supplementary Comment

The specialist Joint Norfolk and Suffolk Major Investigation Team are responsible for investigating all homicides.  There has been an increase of five Homicide offences over the most recent 12 months when compared to the previous 12 months. When compared against the 2019 baseline, there has been a 14% increase (+1 offence). The offence of Murder only, shows an increase of five offences over the most recent 12 months when compared to the previous 12 months, with an increase of 3 offences when compared against the 2019 baseline.

When looking at Homicide offences, the following was found;

•      There are no concerning trends of note that would indicate an emerging issue.

•      Three of the Murders are linked to the same incident. None of the remaining offences are linked.

Priority area: Reduce Serious Violence

Measure	Most recent 12 months (to 31 December 2024)	Previous 12 months (to 31 December 2023)	Difference against previous 12 months	2019 Baseline (12 months up to 30 June 2019)	Difference against 2019 Baseline
All violence with injury	7,897	8,281	5% decrease -384	7,091	11% increase +806
Grievous Bodily Harm	668	604	11% increase +64	454	47% increase +214
Actual Bodily Harm	4,717	5,239	10% decrease -522	5,575	15% decrease -858

 

Supplementary Comment

Norfolk has seen an 11% increase in all Violence with Injury compared with the 2019 baseline and a 5% decrease when compared to the previous 12 months. 33% of all violence with injury was domestic abuse related. Grievous Bodily Harm has seen an increase of 47% when compared to the 2019 baseline, and an 11% increase when compared to the previous 12 months. A 15% decrease against the 2019 baseline for Actual Bodily Harm can be seen, and a 10% decrease in this offence when compared to the previous 12 months.

The Constabulary is committed to increasing the number of offenders brought to justice for Violence Against Women and Girls (VAWG) offences. This has included the implementation of the national Operation Soteria principles and its associated training to Investigators. The Constabulary continues to embed the Operation Soteria National Operating Model as part of our response to Rape and Serious Sexual Offence investigations. There is now a well-established Rape Scrutiny Panel, and the Constabulary continues to seek other opportunities to gain and learn from victim-survivor feedback.

Building on the success of the Rape Scrutiny Panel, the Constabulary is now developing plans for a Domestic Abuse Scrutiny Panel. The Constabulary is engaging with the Crown Prosecution Service and regional forces to deliver the national Domestic Abuse Joint Justice Plan.

Following an efficiency and effectiveness review, Norfolk and Suffolk Constabularies have moved away from having a joint Integrated Offender Management (IOM) team. For Norfolk, IOM has moved into the Safeguarding and Investigations Command.  This strategic alignment offers improved flexibility and resilience, with other teams that manage offenders being under the same management structure. The officers working within the IOM team are now all fully MOSOVO (Management of Sexual Offenders and Violent Offenders) trained.  This will support the Public Protection Unit in being able to achieve its Offender Manager to Registered Sex Offender (RSO) ratios in accordance with College of Policing Approved Professional Practice (APP) guidelines.

 

Priority area: Disrupt drugs supply and County Lines

Measure	Most recent 12 months (to 31 December 2024)	Previous 12 months (to 31 December 2023)	Difference against previous 12 months	2019 Baseline (12 months up to 30 June 2019)	Difference against 2019 Baseline
Drug trafficking offences	384	447	14% decrease -63	600	36% decrease -216

 

Supplementary Comment

The 12-month period ending December 2024 has seen a decrease in drug trafficking offences of 14% (-63 offences) when compared to the previous 12 months. There has been a 36% (-216 offences) decrease when compared to the 2019 baseline.

Each County Line is assessed using a matrix which attributes a score based on the threat associated with it.  Use of violence, threatened violence, and intelligence relating to children being part of a County Line’s operation are examples of high-risk factors which will impact on a line’s threat score.  Lines which score higher are graded as Tier 1 and take priority for investigation and enforcement ahead of Tier 2 lines.

By the end of September 2024, more than 100 County Lines had been closed and nearly 200 people had been charged in connection with running drugs supply lines in Norfolk since the inception of the County Lines team in 2020. Drugs, cash, and weapons are regularly recovered.  Cash seizures of around £200,000 have been made since 2020, and over 550 years of prison sentences have been handed out in the same period.

Norfolk has benefitted greatly from the Home Office’s Project ADDER (Addiction, Diversion, Disruption, Enforcement and Recovery) funding in the last 5 years.  One of the biggest impacts has been the development of a partnership approach across key agencies to tackle new and emerging threats.

The Project ADDER approach has led to the development of Norfolk’s version of a Combatting Drug Partnership, called the Norfolk Drug and Alcohol Partnership (NDAP).  Effective information sharing and collaborative working between agencies including East of England Ambulance Service, Norfolk Constabulary, Change, Grow, Live, the Office of the Police and Crime Commissioner, and local acute hospitals, has had a significant positive impact on protecting Norfolk’s communities.

Priority area: Reduce neighbourhood crime

Measure	Most recent 12 months (to 31 December 2024)	Previous 12 months (to 31 December 2023)	Difference against previous 12 months	2019 Baseline (12 months up to 30 June 2019)	Difference against 2019 Baseline
All neighbourhood crime	3,625	3,634	0% change -9	6,139	41% decrease -2,514
Residential burglary	1,241	1,185	5% increase +56	2,223	44% decrease -982
Vehicle offences	1,645	1,709	4% decrease -64	2,834	42% decrease -1,189
Theft from the person	385	389	1% decrease -4	577	33% decrease -192
Robbery	354	351	1% increase +3	505	30% decrease -151

 

Supplementary Comment

All neighbourhood crime has seen a decrease of 41% (-2514 offences) when compared against the 2019 baseline. When compared to the previous 12-month period, in percentage terms, All neighbourhood crime has seen no change (-9 offences). Residential Burglary has seen a 5% increase (+56 offences) and Robbery recording a 1% increase (+3 offences). The remaining neighbourhood measures (Vehicle offences and Theft from the person) have seen a decrease when compared to the 2019 baseline and against the previous 12-month period.

Embedded within The Community Safety Department is the Constabulary’s Problem-Solving Hub. This team works alongside district-based Operation Partnership Teams and local neighbourhood policing officers to develop and deliver problem solving approaches to crime and antisocial behaviour issues, with a focus on developing solutions to address longer-term embedded and entrenched problems.

Home Office anti-social behaviour hotspot funding (Operation Focus) has been used to provide thousands of additional hours of visible police patrols in this reporting period, with the main areas of activity being in Great Yarmouth and in Norwich City Centre.

The Neighbourhood Policing Improvement Board, led by the Community Safety Superintendent and attended by district Neighbourhood Inspectors, continues to meet monthly to ensure that the key pillars of Neighbourhood Policing (as defined by the College of Policing) are being addressed, including engagement, problem solving, training, priority setting, responses for antisocial behaviour, and data capture/reporting.

Priority area: Improve satisfaction among victims - with a particular focus on victims of domestic abuse

Measure	Most recent 12 months (to 31 December 2024)	Previous 12 months (to 31 December 2023)	Difference against previous 12 months	2019 Baseline (12 months up to 30 June 2019)	Difference against 2019 Baseline
Satisfaction amongst victims of domestic abuse	85%	83%	2 percent point increase	81%	4 percentage point increase

 

Supplementary Comment

When compared against the 2019 baseline, Norfolk has seen a 4pp increase in victim satisfaction rates, with an increase of 2pp when compared against the previous 12-month figure.

In this reporting period the Operation Investigate team have continued to support the County Policing Command (CPC) development training days for frontline officers with the objective of improving investigative standards, ensuring that investigations are victim focused and evidence-led, delivering more positive outcomes, and increasing victim satisfaction.  Bespoke training for officers has been developed to improve the investigation of domestic abuse offences, and to embed wider understanding of victim and offender behavioural responses to domestic abuse offences.

The Operation Investigate team have also supported the professional development of wider policing teams including District Crime Units and Neighbourhood Policing Teams, with the overall objective of improving outcomes and victim satisfaction.

In this reporting period the Operation Investigate team have completed a force wide audit of domestic abuse Investigations. 161 investigations were reviewed with Domestic Abuse Risk Assessment (DARA) compliance and OPTIK usage being audited.  Officers’ compliance with the Victims’ Code, use of Body Worn Video, and the appropriate use of arrest powers were included in the audit

Appendix:

Homicide

Consists of the following offence types: Murder, Manslaughter (including corporate) and Infanticide.

Violence with injury

Following the release of further clarification around the National Crime and Policing Measures (NCPM), the crime category of 'violence with injury' has been used as a measure of serious violence. This differs to the figures released in the previous Specified Information Order and all baselines have been adjusted to reflect that. Violence with injury consists of the following:

• Assault with injury
• Assault with Injury on a Constable
• Assault with Injury On An Emergency Worker (Other Than A Constable)
• Assault with intent to cause serious harm
• Attempted Murder
• Cause of Allow Death or Serious Physical Harm to Child or Vulnerable Person
• Causing Death by careless or inconsiderate driving
• Causing Death or Serious Injury by Dangerous Driving
• Endangering Life
• Intentional Destruction of a Viable Unborn Child
• Racially or Religiously Aggravated Assault with Injury

A further focus on Actual Bodily Harm (ABH) and Grievous Bodily Harm (GBH) shows key trends in more detail.

Neighbourhood crime

Consists of the following offences: Residential Burglary (dwelling and non-dwelling), Vehicle Crime (theft of, interference with and theft from vehicle), Robbery, Theft from person.

Cyber crime

Non police data not yet available.

Drug trafficking

Crime consists of offences that relate to the supply of drugs as opposed to the possession of drugs.

Satisfaction

Calculated using responses that indicate the victim was either ‘Completely Satisfied’, ‘Very Satisfied’ or ‘Fairly Satisfied’.

Note on crime recording standards:

The Home Office sets the comprehensive guidance rules around the reporting standards on crime for the police.

You can find out more about the standards of crime by visiting the Government website

The implementation of these standards in Norfolk Constabulary are audited periodically by His Majesty’s Inspectorate of Constabulary and Fire and Rescue Services (HMICFRS). 

Norfolk Constabulary has worked hard since its HMICFRS inspection in 2020 on crime recording to ensure issues reported to police are properly assessed and recorded.  This step change in working practices means that direct comparisons of crime data with those years prior to 2021 compares different standards of approach