Police Data

Norfolk Constabulary 999 Call Performance Data (2024)

Month	Total Calls	Mean Answer Time (seconds)	% 999 calls answered in under 10 seconds	% 999 calls answered in 10 to under 60 seconds	% 999 calls answered in 60 seconds and over	National ranking for % of 999 calls answered in under 10 seconds	Most Similar Group ranking for % of 999 calls answered in under 10 seconds	Regional 7 Force ranking for % of 999 calls answered in under 10 seconds
January 2024	9,651	6.66	90.0%	9.6%	0.5%	15th	3rd	3rd
February 2024	9,082	7.27	88.1%	11.2%	0.7%	20th	3rd	5th
March 2024	9,646	6.48	90.9%	8.8%	0.3%	11th	2nd	3rd
April 2024	9,598	6.93	90.4%	9.0%	0.6%	12th	3rd	4th
May 2024	11,017	6.62	90.4%	9.2%	0.3%	7th	2nd	2nd
June 2024	11,331	7.08	88.5%	11.0%	0.5%	16th	3rd	4th
July 2024	11,667	7.80	86.3%	12.9%	0.8%	20th	3rd	3rd
August 2024	12,509	7.45	87.5%	11.7%	0.8%	19th	3rd	4th
September 2024	10,771	7.42	86.9%	12.4%	0.6%	21st	4th	5th
October 2024	10,586	7.11	88.8%	10.6%	0.7%	18th	3rd	4th
November 2024	9,782	6.24	91.6%	8.0%	0.4%	16th	2nd	4th
December 2024	10,422	6.71	88.8%	10.9%	0.3%	29th	6th	5th

 

Norfolk Constabulary 999 Call Performance Data (2023)

Month	Total Calls	Mean Answer Time (seconds)	% 999 calls answered in under 10 seconds	% 999 calls answered in 10 to under 60 seconds	% 999 calls answered in 60 seconds and over	National ranking for % of 999 calls answered in under 10 seconds	Most Similar Group ranking for % of 999 calls answered in under 10 seconds	Regional 7 Force ranking for % of 999 calls answered in under 10 seconds
January 2023	9,933	7.45	85.3%	14.1%	0.6%	14th	2nd	2nd
February 2023	9,060	7.29	86.6%	12.8%	0.6%	7th	2nd	1st
March 2023	10,356	7.57	86.1%	13.2%	0.7%	4th	1st	1st
April 2023	11,057	7.39	86.5%	12.8%	0.6%	6th	2nd	1st
May 2023	11,999	6.86	87.3%	12.4%	0.3%	2nd	1st	1st
June 2023	12,363	7.73	84.4%	15.0%	0.6%	4th	1st	1st
July 2023	12,629	7.18	87.0%	12.6%	0.4%	3rd	2nd	1st
August 2023	12,398	6.89	87.9%	11.8%	0.3%	2nd	2nd	1st
September 2023	11,628	7.57	87.1%	12.2%	0.7%	4th	2nd	1st
October 2023	10,939	7.36	86.9%	12.6%	0.5%	8th	3rd	2nd
November 2023	9,947	6.85	89.2%	10.4%	0.4%	12th	3rd	2nd
December 2023	10,353	6.47	90.7%	9.0%	0.4%	10th	3rd	2nd

 

Norfolk Constabulary 999 Call Performance Data (2022)

Month	Total Calls	Mean Answer Time (seconds)	% 999 calls answered in under 10 seconds	% 999 calls answered in 10 to under 60 seconds	% 999 calls answered in 60 seconds and over	National ranking for % of 999 calls answered in under 10 seconds	Most Similar Group ranking for % of 999 calls answered in under 10 seconds	Regional 7 Force ranking for % of 999 calls answered in under 10 seconds
January 2022	2,958	7.6	85.6%	13.7%	0.7%	8th	2nd	1st
February 2022	8,114	7.5	85.5%	13.7%	0.7%	6th	2nd	1st
March 2022	8,743	8.7	81.2%	17.5%	1.3%	13th	3rd	2nd
April 2022	9,185	7.7	84.0%	15.5%	0.5%	9th	2nd	1st
May 2022	9,535	8.6	82.0%	17.0%	1.0%	11th	3rd	1st
June 2022	10,103	10	77.5%	21.0%	1.6%	17th	3rd	3rd
July 2022	11,677	10.9	75.1%	22.7%	2.3%	16th	3rd	3rd
August 2022	11,518	11.2	74.7%	22.8%	2.5%	22nd	3rd	4th
September 2022	9,984	11.2	76.0%	21.2%	2.8%	23rd	4th	5th
October 2022	10,692	11.2	75.6%	21.6%	2.6%	24th	3rd	4th
November 2022	9,916	12	73.4%	23.7%	3.0%	28th	5th	5th
December 2022	9,661	8.8	81.4%	17.3%	1.3%	18th	2nd	2nd

 

Norfolk Constabulary 999 Call Performance Data (2021)

Month	Total Calls	Mean Answer Time (seconds)	% 999 calls answered in under 10 seconds	% 999 calls answered in 10 to under 60 seconds	% 999 calls answered in 60 seconds and over	National ranking for % of 999 calls answered in under 10 seconds	Most Similar Group ranking for % of 999 calls answered in under 10 seconds	Regional 7 Force ranking for % of 999 calls answered in under 10 seconds
November 2021	8,720	8.8	82.8%	15.9%	1.3%	8th	2nd	1st
December 2021	9,105	9.3	82.0%	16.3%	1.7%	11th	2nd	1st

Norfolk Constabulary: Summary of National Crime and Policing Measures 

Priority area: Reduce Murder and Homicide

Measure	Most recent 12 months (to 31 March 2025)	Previous 12 months (to 31 March 2024)	Difference against previous 12 months	2019 Baseline (12 months up to 30 June 2019)	Difference against 2019 Baseline
Homicide (all offences)	5	6	17% decrease -1	7	29% decrease -2
Murder only	5	6	17% decrease -1	5	No Change

 

Supplementary Comment

The specialist Joint Norfolk and Suffolk Major Investigation Team are responsible for investigating all homicides.  There has been a decrease of one Homicide offence over the most recent 12 months when compared to the previous 12 months. When compared against the 2019 baseline, there has been a 29% decrease (-2 offences). The offence of Murder only, shows a decrease of one offence over the most recent 12 months when compared to the previous 12 months, with no change when compared against the 2019 baseline.

 

When looking at Homicide offences, the following was found;

 

Priority area: Reduce Serious Violence

Measure	Most recent 12 months (to 31 March 2025)	Previous 12 months (to 31 March 2024)	Difference against previous 12 months	2019 Baseline (12 months up to 30 June 2019)	Difference against 2019 Baseline
All violence with injury	7,703	8,199	6% decrease -496	7,091	9% increase +612
Grievous Bodily Harm	661	600	10% increase +61	454	46% increase +207
Actual Bodily Harm	4,622	5,089	9% decrease -467	5,575	17% decrease -953

 

Supplementary Comment

Norfolk has seen a 9% increase in all Violence with Injury compared with the 2019 baseline and a 6% decrease when compared to the previous 12 months. 34% of all violence with injury was domestic abuse related. Grievous Bodily Harm has seen an increase of 46% when compared to the 2019 baseline, and a 10% increase when compared to the previous 12 months. A 17% decrease against the 2019 baseline for Actual Bodily Harm can be seen, and a 9% decrease in this offence when compared to the previous 12 months.

Project Vigilant is a pilot initiative in the Norwich District aimed at enhancing community safety by proactively identifying and challenging behaviours associated with sexual predatory actions. Specially trained behavioural detection officers are being deployed in the evening and night-time economy and other community spaces with a focus on reducing Violence Against Women and Girls (VAWG). These plain clothes officers identify individuals exhibiting predatory behaviours to uniformed officers who then engage with them to gain further information and take any necessary preventative action. The early impact of the pilot has been positive, with individuals being monitored and tracked, and increased situational awareness of VAWG perpetrators among officers. Future plans aim to broaden the scope and effectiveness of the initiative, extending the approach to other areas of the county, and through the delivery of bystander and upstander training to stakeholders involved in the night-time economy to empower them to recognise and respond to predatory behaviours effectively.  A communications strategy is also being developed to disseminate key messages through media and social media channels, raising awareness and encouraging community involvement in preventing sexual violence.

 

The Cautioning and Relationship Abuse scheme (CARA) has been recommissioned for a further 12 months. This early intervention approach for domestic abuse perpetrators sits firmly within the criminal justice system and is given when perpetrators have received a Conditional Caution. It is designed to increase self-awareness around what domestic abuse is, and how the actions of perpetrators have caused harm to their partners and families. Female perpetrators can now also be considered for this behaviour intervention. CARA is delivered in conjunction with partners to ensure a joined-up approach, with support for victims being integral.

 

An operation to tackle youth related anti-social behaviour and violence in Norwich has been launched in this quarter - Operation launched to tackle youth violence

 

Priority area: Disrupt drugs supply and County Lines

Measure	Most recent 12 months (to 31 March 2025)	Previous 12 months (to 31 March 2024)	Difference against previous 12 months	2019 Baseline (12 months up to 30 June 2019)	Difference against 2019 Baseline
Drug trafficking offences	381	439	13% decrease -58	600	37% decrease -219

 

Supplementary Comment

The 12-month period ending March 2025 has seen a decrease of 13% in drug trafficking offences of 13% (-58 offences), when compared to the previous 12- months. There has been a 37% (-219 offences) decrease when compared to the 2019 baseline.

 

The 12-month period ending March 2025 has seen an increased focus on drug lines bringing contaminated Class A drugs into the county.  Synthetic Opioids, commonly Nitazenes and Xylazine, have been found in both drugs seizures and in toxicology from drug related deaths.  This threat has generated a multi-agency approach, coordinated through the Norfolk Drug and Alcohol Partnership to ensure that Class A drug users are aware of the risks and alerted whenever a contamination is identified.  The Constabulary’s dedicated County Lines Team respond to identified threats posed by Synthetic Opioids by progressing all lines of enquiry to identify, locate, and arrest the dealer and take the contaminated drugs out of circulation.  This work links directly with the National Crime Agency’s “Operation Housebuilder” and their response to the Synthetic Opioid threat across the UK. Part of this response also involves the roll-out of Nasal Naloxone, a temporary opioid inhibitor, to frontline officers in Norfolk who may come across an opiate overdose linked to synthetics.

 

Each County Line is assessed using a matrix which attributes a score based on the threat associated with it.  Other threats which result in a County Line being considered a higher risk for prioritisation are the use or threat to use violence, and information/intelligence that children are being used as drugs runners for the County Line. 

 

Priority area: Reduce neighbourhood crime

Measure	Most recent 12 months (to 31 March 2025)	Previous 12 months (to 31 December 2024)	Difference against previous 12 months	2019 Baseline (12 months up to 30 June 2019)	Difference against 2019 Baseline
All neighbourhood crime	3,703	3,499	6% increase +204	6,139	40% decrease -2,436
Residential burglary	1,284	1,178	9% increase +106	2,223	42% decrease -939
Vehicle offences	1,661	1,587	5% increase +74	2,834	41% decrease -1,173
Theft from the person	384	382	1% increase +2	577	33% decrease -193
Robbery	374	352	6% increase +22	505	26% decrease -131

 

Supplementary Comment

All neighbourhood crime has seen a decrease of 40% (-2436 offences) when compared against the 2019 baseline. When compared to the previous 12-month period, All neighbourhood crime has seen a 6% increase (+204 offences). Residential Burglary has seen a 9% increase (+106 offences), Vehicle Offences recording a 5% increase (+74 offences), Theft from the Person a 1% increase (+2 offences) and Robbery recording a 6% increase (+22 offences). All the individual neighbourhood measures have seen a decrease when compared to 2019 baseline period.

 

Hotspot policing is a tactic whereby officers are frequently deployed to an area for short periods of time to increase visibility and deter criminality.  In 2024, all police forces received a funding boost from the Home Office to deliver hotspot policing. Norfolk Constabulary was allocated £1 million. Since April 2024, the Constabulary has used this funding to deliver a hotspot policing approach to tacking crime and anti-social behaviour in twenty-one areas of the county that experience the highest volumes of serious violence and anti-social behaviour.  The approach is being delivered under the project name ‘Operation Focus’.  By 31st March 2025, officers had recorded more than 16,500 hours of Operation Focus foot patrol in the hotspot areas, being proactive in engaging with members of the public, businesses, and partners whilst undertaking their patrols.  In addition, 292 arrests had been made, 133 stop searches conducted, anti-social behaviour powers had been used on 133 occasions, and 15 weapons seized.  Additional Home Office funding for the continuation of hotspot policing has been announced, which will see Norfolk receive a similar amount of grant funding for the 2025/26 financial year.  There will be an additional emphasis on knife crime alongside the existing parameters of serious violence and anti-social behaviour.

 

The Constabulary has been allocated just over £2 million of Home Office funding to recruit additional neighbourhood policing officers as part of the Government’s Neighbourhood Policing Guarantee. This will result in around 30 additional officers working in neighbourhood roles across Norfolk by the end of the 2025/26 financial year.  The Constabulary also plans to increase the establishment of the Special Constabulary in the year ahead.

 

Priority area: Improve satisfaction among victims - with a particular focus on victims of domestic abuse

Measure	Most recent 12 months (to 31 March 2025)	Previous 12 months (to 31 March 2024)	Difference against previous 12 months	2019 Baseline (12 months up to 30 June 2019)	Difference against 2019 Baseline
Satisfaction amongst victims of domestic abuse	86%	82%	4 percent point increase	81%	5 percentage point increase

 

Supplementary Comment

When compared against the 2019 baseline, Norfolk has seen a 5pp increase in victim satisfaction rates, with an increase of 4pp when compared against the previous 12-month figure.

 

A domestic abuse training programme called ‘Domestic Abuse Matters’ is being delivered to all front-line police officers across the Constabulary. The training has been developed by the College of Policing and SafeLives, a charity that works with a range of organisations across the UK with the mission of improving responses and consistency of service for victims and families experiencing domestic abuse.

 

Since October 2022, Norfolk Constabulary has been running a domestic abuse Rapid Video Response pilot, which provides timely support to domestic abuse victims when virtual attendance is deemed suitable for taking domestic abuse reports.  Callers are offered the opportunity to talk to a police officer by video appointment at a time that is most suitable to them.  Surveys sent to participants consistently show very high satisfaction scores, highlighting the positive impact that the service is having for domestic abuse victims.

 

Domestic Violence Protection Notices (DVPNs) and Domestic Violence Protection Orders (DVPOs) are powerful tool which can be used alongside other safeguarding options to support domestic abuse victim whilst police pursue a criminal investigation.  The Constabulary’s has recently reviewed its threshold for making DVPN/DVPO applications meaning they are now being considered as a safeguarding option in more domestic abuse cases. 

 

In December 2024, a Joint Targeted Area Inspection of Norfolk’s multi-agency response to children who are victims of domestic abuse was conducted. The inspection found that domestic abuse is seen as a ‘priority for everyone’ in Norfolk.  Inspectors observed a strong commitment to continuous improvement across local partnerships and effective working arrangements, leading to a wide range of commissioned, community, voluntary, and social enterprise domestic abuse services being in place to support children, adult victims, and perpetrators.  They also highlighted the strength of frontline practice in supporting adults and children affected by domestic abuse.

 

Appendix:

Homicide

Consists of the following offence types: Murder, Manslaughter (including corporate) and Infanticide.

Violence with injury

Following the release of further clarification around the National Crime and Policing Measures (NCPM), the crime category of 'violence with injury' has been used as a measure of serious violence. This differs to the figures released in the previous Specified Information Order and all baselines have been adjusted to reflect that. Violence with injury consists of the following:

• Assault with injury
• Assault with Injury on a Constable
• Assault with Injury On An Emergency Worker (Other Than A Constable)
• Assault with intent to cause serious harm
• Attempted Murder
• Cause of Allow Death or Serious Physical Harm to Child or Vulnerable Person
• Causing Death by careless or inconsiderate driving
• Causing Death or Serious Injury by Dangerous Driving
• Endangering Life
• Intentional Destruction of a Viable Unborn Child
• Racially or Religiously Aggravated Assault with Injury

A further focus on Actual Bodily Harm (ABH) and Grievous Bodily Harm (GBH) shows key trends in more detail.

Neighbourhood crime

Consists of the following offences: Residential Burglary (dwelling and non-dwelling), Vehicle Crime (theft of, interference with and theft from vehicle), Robbery, Theft from person.

Cyber crime

Non police data not yet available.

Drug trafficking

Crime consists of offences that relate to the supply of drugs as opposed to the possession of drugs.

Satisfaction

Calculated using responses that indicate the victim was either ‘Completely Satisfied’, ‘Very Satisfied’ or ‘Fairly Satisfied’.

Note on crime recording standards:

The Home Office sets the comprehensive guidance rules around the reporting standards on crime for the police.

You can find out more about the standards of crime by visiting the Government website

The implementation of these standards in Norfolk Constabulary are audited periodically by His Majesty’s Inspectorate of Constabulary and Fire and Rescue Services (HMICFRS). 

Norfolk Constabulary has worked hard since its HMICFRS inspection in 2020 on crime recording to ensure issues reported to police are properly assessed and recorded.  This step change in working practices means that direct comparisons of crime data with those years prior to 2021 compares different standards of approach