Call 101 or, in an emergency, 999.
Under the Code of Practice for Victims of Crime, your PCC is a ‘service provider’, responsible for commissioning practical and emotional support services for victims of crime in Norfolk.
If you, or someone you know has been affected by crime, help is available from Norfolk and Suffolk Victim Care – a service commissioned by your PCC, and run by Victim Support to provide free, confidential support to victims and witnesses of crime.
Whatever has happened to you, whatever you may have witnessed and whenever it took place, the Victim Care team is on hand to work with you and make sure you receive the help you need to cope and recover.
Norfolk and Suffolk Victim Care can provide emotional support, giving you a safe place to confidentially talk through your thoughts and feelings and ask any questions you may have. The team also offers practical support, like help with filling in paperwork, fitting home security measures, getting medical treatment or repairing damage to property.
Whatever you need, Norfolk and Suffolk Victim Care is there for you.
Report a crime
If you’d like information on reporting a crime, please visit the Norfolk Police website.
You can get advice and support to report a crime from Norfolk and Suffolk Victim Care too.
Contact Norfolk and Suffolk Victim Care
24/7 live chat service and My Support Space online resources
Victim Support provides a 24-hour live chat facility and a suite of online resources giving you access to information, practical advice and emotional support whenever you need it.
The 24-hour live chat service can be accessed via https://www.victimsupport.org.uk/help-and-support/get-help/support-near-you/live-chat
For more on My Support Space, visit https://www.mysupportspace.org.uk/moj
Looking for specialist support?
Your PCC and Victim Support work with a number of organisations across the county who provide specialist support to people affected by crime.
You can get more information on the support services available by getting in touch with Norfolk and Suffolk Victim Care using the details above or by using the following postal address: Norfolk and Suffolk Victim Care, 5-6 Taverner’s Square, Silver Road, Norwich, NR3 4SY.
Specialist support services in Norfolk include, but are not limited to:
A specialist domestic abuse charity supporting adults, children and young people across Norfolk and Suffolk.
Sue Lambert Trust
Providing support for survivors of sexual abuse, including one-to-one counselling, practical support and a telephone helpline.
The Harbour Centre
Norfolk’s Sexual Assault Referral Centre for people who are the victims of rape or serious sexual assault.
Led by people who face disabling barriers, providing support and information to help empower them to live independent lives.
The UK’s national reporting centre for fraud and internet crime. You should report to Action Fraud if you have been scammed, defrauded or experienced cyber-crime.
Restorative Justice and Community Remedy
Restorative Justice (RJ) is a victim centred approach and brings those harmed or affected by crime or conflict and those responsible into communication.
- RJ gives those involved in crime a chance to explain/hear the impact of the harm caused through safe communication, support and encouragement
- Victims can explain how it made them feel, describe the consequences, ask questions, receive an explanation and seek an apology if they wish
- Offenders can take responsibility for their actions, offer an explanation and take steps to repair the harm
- RJ can be direct (a face-to-face conference) or indirect (communication via a facilitator) but is tailored to those involved to ensure the process is safe for all involved
- For RJ to take place, both parties must be willing to participate and the offender has to admit wrongdoing
- RJ progresses at an agreed pace – if/when everyone is ready
- RJ is not a criminal justice outcome but can be used alongside any such outcome, or as a Community Remedy in the Community Resolution process
Restorative Justice can take place at any time in your journey of recovery and you should never feel pressured into doing it.
If you would like more information or would like to be considered to take part in Restorative Justice:
Phone: 01473 613888 ext 3009.
Individuals can self-refer to the service or professionals from a range of agencies can make a referral on behalf of a victim or offender, as long as they have their consent. Following receipt of a referral at the RJ Hub, trained Advisors will make initial enquiries to understand the case and if it is appropriate for RJ. If suitable, your case may be facilitated by an RJ Advisor from the hub, or a local RJ Practitioner – this may be an RJ trained police officer.
The facilitator will always be someone who is adequately trained to the level required for your case. Initial individual meetings are then set up with victim and offender and our risk assessments process is begun. Following this, if agreed by all parties and deemed safe to do so, a restorative process is then agreed – this could be a face-to-face conference, shuttle mediation or a letter of explanation and the preparation stage beings. Preparation can take place in a single meeting or take many weeks or months.
Once a restorative process has been completed, an outcome agreement might be reached and drawn up; support to complete this and support for individuals can continue after the process for as long as required. Facilitators may also sign post you to other agencies for different services.
If it is considered that your case is not suitable, either at the referral stage, following initial assessment or at any stage during preparation then the reasons will be clearly explained and you will be signposted to another service where possible.
Restorative Justice is one part of a wider approach to giving victims of crime in Norfolk a greater say in how people who commit crime or anti-social behaviour (ASB) are dealt with. This approach is known as ‘Community Remedy.’
The Anti-Social Behaviour, Crime and Policing Act 2014 placed a requirement on the Police and Crime Commissioner, in consultation with the Chief Constable, to publish a Community Remedy Document. Norfolk’s Community Remedy Document outlines a menu of options to support police officers to deal with low-level offences in order to improve public confidence in the use of out-of-court disposals and consider the views of the victim.
The Community Remedy Document should be used for offences which are dealt with out of court. In this sense it simply formalises for the public the range of tactics police officers can use for a community resolution.
The Community Remedy is a list of options for activity, any of which might be appropriate in a particular case, to be imposed upon a person who:
- Has engaged in anti-social behaviour or has committed an offence, and
- Is to be dealt with for that behaviour or offence without court proceedings.
The following people can use a community remedy:
- A police officer
- An investigating officer
- A person authorised by a relevant prosecutor for conditional cautions or youth conditional cautions.
The Norfolk Community Remedy has the following options:
- Instant Restorative Justice (RJ) e.g. verbal apology
- Letter of explanation
- Shuttle mediation/RJ Conference*
- Agreement not to behave anti-socially in future (Acceptable Behaviour Contract)
- Direct reparation (e.g. repairing/paying for the damage/returning stolen property)
- Participation in structured activities that are either educational or rehabilitative
- Reparation to the community (for example by doing unpaid work for a short period)
The options should have a positive impact on the offender, such as:
- a punitive element: reflecting the effects on the victim and the wider community; or
- a restorative element: achieving appropriate reparation to the victim; or
- a rehabilitative element: helping to address the causes of the perpetrator’s behaviour; or
- a combination of any, or all, of the above.
More information for victims and witnesses
Victim Information Service
There is a national Victim Information Service website set up by the Ministry of Justice which provides information on local victim support services based on your postcode.
Witness Support Service
Citizens Advice provide a free, confidential support service for witnesses in over 300 criminal courts across England and Wales.